SHelp Table of Contents Page

Welcome title: Workforce Management 8.5 Web for Supervisors Help

Overview title: Overview

• About title: About WFM Web
  

GetStrt title: Getting Started

• LogIn title: Logging In
  
• DtSlctrs title: Date Selectors
  
• FndAgtTbl title: Finding Agents in Tables
  
• SpvrWndw title: The Supervisor's Window
  
• LogOff title: Logging Off
  

PolcsMdl title: Policies

• ExcpTyps title: Exception Types
  
  • ExcpTypsTbs title: Exception Types Settings
    
• TmOffTyps title: Time-Off Types
  
• TmOffRls title: Time-Off Rules
  
  • CfgTmOffRls title: Configuring Time-Off Rules
    
  • RlsFrRqts title: Rules For Requests
    
  • AssgTmOffRls title: Assigning Time-Off Rules
    
• Mtgs title: Meetings
  
  • MtgsTbs title: Meetings View Settings
    
  • MngMtgs title: Managing Meetings
    
  • FltrAgtsLst title: Filtering the Available Agents List
    
• MrkdTm title: Marked Time
  
• Shfts title: Shifts
  
  • SftPrp title: Shift Properties
    
  • ShftCntr title: Shift Contracts
    
  • TskSqnc title: Task Sequences
    
  • AddEdtTS title: Adding and Editing Task Sequences
    
  • ShftSqnc title: Shift Sequences
    
  • AddEdtBrks title: Adding and Editing Breaks
    
  • AddEdtMls title: Adding and Editing Meals
    
• Cntrcts title: Contracts
  
  • CntrPn title: Contracts List Pane
    
  • SteStgs title: Site Settings
    
  • Cnstrnts title: Contract Constraints
    
  • AvlPttrns title: Availability Patterns
    
  • CntrRwVldMsg title: Review Validation Messages
    
  • DOffWEndRls title: Day Off and Weekend Rules
    
  • Sychrnztn title: Synchronization
    
  • CntrSfts title: Contract Shifts
    
  • CntrAgts title: Contract Agents
    
  • CntrPlc title: Configuring Profiles
    
  • AdvHrs title: Advanced Hours
    
• RtgPtrns title: Rotating Patterns
  
  • RPPrp title: Rotating Patterns Properties
    
  • AsscAgts title: Rotating Patterns Associating Agents
    

CfgtnMdl title: Configuration

• Ntfctns title: Notifications
  
  • NtfcsTbs title: Properties and Site Associations
    
  • NtfcRls title: Rules for Sending Notifications
    
• Colors title: Colors
  
  • ClrTool title: Configuring Colors
    
• ShrdTrsp title: Shared Transport
  
  • ShrdTrspTbs title: Shared Transport Settings
    
  • MngSTGrps title: Managing Shared Transport
    
  • FltrgSTG title: Filtering Agents and Teams
    
• CfgAgts title: Agents
  
  • AgtPrpts title: Agent Properties
    
  • AgtActvs title: Agent Activities
    
  • AgtCntRtPtns title: Agent Contracts and Rotating Patterns
    
  • AgtTmOffs title: Agents Time Off
    
  • AssgTORlsTyps title: Assigning Time-Off Rules and Types
    
  • AgtTOBnses title: Time-Off Bonuses
    
• CfgOrg title: Organization
  
  • OrgBUs title: Business Units
    
    • CrtBUs title: Creating Business Units
      
    • BUPrpts title: Business Unit Properties
      
    • BUStsPn title: Business Unit Sites
      
    • BUSklsPn title: Business Unit Skills
      
    • BUSCfgrPn title: Business Unit Configuration
      
  • OrgSts title: Sites
    
    • StPrpts title: Site Properties
      
    • CrEdtDlSts title: Creating, Editing, and Deleting Sites
      
    • AsscTmsSt title: Associating Teams with a Site
      
    • AsscAgtsSt title: Associating Agents with a Site
      
    • StsCfgPn title: Site Configuration
      
  • OrgTmZns title: Time Zones
    
    • TmZnSttgs title: Time Zone Settings
      
• TOBdgPrds title: Time-Off Bidding
  
  • CfgTOBdg title: Creating and Configuring Bidding Periods
    
  • ChngAgntStus title: Agent Statuses in the Bidding Process
    
  • AsscStsBP title: Associating Sites with Bidding Periods
    
• SchStGrps title: Schedule State Groups
  
  • CfgSchStGrps title: Configuring Schedule State Groups
    
  • CfgAdhRls title: Configuring Adherence Rules
    
  • SSGrpsHst title: Schedule State Groups History
    
• CfgActvs title: Activities
  
  • ActPrps title: Activity Properties
    
  • CrtDltAct title: Creating and Deleting Activities
    
  • ActSetsCrtDlt title: Creating and Deleting Activity Sets
    
  • GrpMltpAct title: Grouping Multiple Activities
    
  • ActToActSets title: Adding Activities to Activity Sets
    
  • SklsForAct title: Configuring Skills for Activities
    
  • AgtsWthActvs title: Associating Agents With Activities
    
  • Statistics title: Statistics
    
    • StatsPrpt title: Statistics Properties
      
    • StatsFrActv title: Configuring Statistics for Activities
      
  • MltStAct title: Configuring Skills for Multi-Site Activities
    
    • MSAAgtPn title: Multi-Site Activities Agents Pane
      
    • AsgnActvsMSA title: Assigning Activities To Multi-Site Activities
      
    • AsgnStsMSA title: Associating Sites with a Multi-Site Activity
      
    • StatsFrMSA title: Statistics For Mulit-Site Activities
      
• CfgUsrs title: Users
  
  • UsrPropts title: User Properties
    
  • UsrRolPrvlgs title: User Role Privileges
    
  • UsrAccRghts title: Access Rights
    
• CfgRols title: Roles
  
  • RolsCrtNw title: Creating Roles
    
  • RolsAssgn title: Assigning Roles to Users
    
  • RolsEdtDlt title: Editing and Deleting Roles
    
  • RolPrvlgsOvrw title: Role Privileges
    
    • GnrlRP title: General Role Privileges
      
    • CfgtnRlP title: Configuration Role Privileges
      
    • PlcsRlP title: Policies Role Privileges
      
    • ClndrRlP title: Calendar Role Privileges
      
    • FrcstRlP title: Forecast Role Privileges
      
    • SchdlRlP title: Schedule Role Privileges
      
    • TrdgRlP title: Trading Role Privileges
      
    • PrfmcRlP title: Performance Role Privileges
      
    • AdhrncRlP title: Adherence Role Privileges
      
    • RptsRlP title: Reports Role Privileges
      
    • NtfctnRlP title: Notification Role Privileges
      

CalendarMdl title: Calendar

• CalItms title: Calendar Items
  
  • FltrDiag title: Filter Dialog
    
  • OptnDiag title: Options Dialog
    
  • ChgPrfSts title: Change Preference Status
    
  • AddCalItmsWz title: Add Calendar Items Wizard
    
    • ChsActv title: Choose Activities
      
    • ChsAgnt title: Choose Agents
      
    • ChsCalItm title: Choose Calendar Item
      
  • AEStrtTm title: Add or Edit Start/End Time
    
  • AECCmts title: Add or Edit Comments
    
  • AEExcpts title: Add or Edit Exceptions
    
  • AEShfts title: Add or Edit Shifts
    
  • AETmOff title: Add or Edit Time-Off Items
    
  • UpdtSchOpts title: Update Schedule Options
    
  • EdtCalItms title: Edit Calendar Items
    
  • RvwBtchRqt title: Review Batch Requests Dialog
    
  • RvwCalMsgDiag title: Review Calendar Messages Dialog
    
• CalTOLmts title: Time-Off Limits
  
  • StVlsDiag title: Set Values Dialog
    
  • StTOLmtsWz title: Set Time-Off Limits Wizard Overview
    
    • ChsDte title: STOL Wizard: Choose Dates
      
    • SpfyWklyPtrn title: STOL Wizard: Specify Weekly Pattern
      
    • SpfyDtRgeVls title: STOL Wizard: Specify Date Range Values
      

ForecastMdl title: Forecasts

• NwFrcstWz title: New Forecast Wizard
  
  • NFWGnrlParams title: NFW: General Parameters
    
  • NFWSlctActv title: NFW: Select Activity
    
• FrcstScn title: Forecast Scenarios
  
  • FSFrcstScnVw title: Forecast Scenarios View
    
  • FSScnVlmsVw title: Scenario Volumes View
    
  • VlmBldWiz title: Volumes Build Wizard
    
    • VBWSlctActv title: VBW: Select Activities
      
    • VBWSlctDBMthd title: VBW: Select Data Build Method
      
    • VBWSlctHstDta title: VBW: Select Historical Data
      
    • VBWSlctTmpl title: VBW: Select Templates
      
    • VBWSlctEvnts title: VBW: Select Events
      
    • VBWSlctEvntDstr title: VBW: Select Events Distribution
      
  • VlmSpltWiz title: Volumes Split Wizard
    
  • AdjVlmDlgBx title: Adjust Volumes Dialog Box
    
  • ScnStffgVw title: Scenario Staffing View
    
  • RqdStffgWiz title: Required Staffing Wizard
    
  • StffgBdgtInfo title: Staffing Budgeting Information
    
  • StffgBldWzd title: Staffing Build Wizard
    
    • SBWPrvTrgDt title: Staffing Build: Provide Target Date
      
    • SBWPrvTrgOpts title: Staffing Build: Provide Target Options
      
    • SBWSpcSLObjv title: Staffing Build: Service Level Objectives
      
    • SBWSpcMMSLObjv title: Staffing Build: Multimedia Service Level Objectives
      
    • SBWStffgRqmt title: Staffing Build: Staffing Requirements
      
  • StffgBldRsltsVw title: Staffing Build: Results View
    
  • StffgSpltWiz title: Staffing Split Wizard
    
  • ScnGrphsVw title: Scenario Graphs View
    
  • LdFrcstTmplWdw title: Load Forecast Template Window
    
  • AddActvWndw title: Add Activity Window
    
  • RmvActvWdw title: Remove Activity Window
    
  • AddCmmtFrcst title: Add Comments to a Forecast
    
  • FrcstScnOhdsVw title: Forecast Scenario Overheads View
    
  • AddOhdWzd title: Add Overhead Wizard
    
  • PblshExtrFrcsts title: Publish/Extract Forecasts
    
• GrphVwOptns title: Graph View Options
  
  • GVOIV title: Graph View Options (IV)
    
  • GVOAHT title: Graph View Options (AHT)
    
  • GVOBth title: Graphs View Options (IV and AHT)
    
  • GVOStffg title: Graph View Options (Staffing)
    
• FrcstTmpl title: Forecast Templates
  
  • FTLstVw title: Forecast Templates List View
    
  • TmplPrpDtaTb title: Template Properties: Data Tab
    
  • TmplPrpGrphTb title: Template Properties: Graph Tab
    
  • TmplPrpActvTb title: Template Properties: Activities Tab
    
  • NwFrstTpmlDlgBx title: New Forecast Template Dialog
    
  • SvAsTmplDlgBx title: Save as Template Dialog
    
• Overlays title: Overlays
  
  • OvrlysPrmr title: Overlays Primer
    
  • ClcltDstrbWiz title: Calculate Distribution Wizard
    
  • NwOvrlyWiz title: New Overlay Wizard
    
    • NOWPrptPg title: NOW: Properties Page
      
    • NOWUsgPg title: NOW: Usage Page
      
    • NOWImpctPg title: NOW: Impact Page
      
    • NOWImpctActPg title: NOW: Impacted Activities Page
      
• Import title: Import
  
  • ImprtgDta title: Importing Data
    
• MstrFrcstVws title: Master Forecast
  
  • MFWVlmsVw title: Master Forecast Volumes View
    
  • MFVStffgVw title: Master Forecast Staffing View
    
  • MFVOvrhdsVw title: Master Forecast Overheads View
    
  • MFVGrphsVw title: Master Forecast Graphs View
    
  • OpnsFrMFGrphs title: Options for the Master Forecast Graphs
    
  • ClnUpMFWndw title: Cleanup Master Forecast Window
    
• HstDataVws title: Historical Data
  
  • HDVlmsVw title: Historical Data Volumes View
    
  • FndEvntsWzd title: Find Events Wizard
    
  • NwEvntPg title: New Event Page
    
  • HDGrphsVw title: Historical Data Graphs View
    

ScheduleMdl title: Schedules

• SchdlScns title: Schedule Scenarios
  
  • SchdScnVw title: Scenarios View
    
  • NwSchdScnWiz title: New Schedule Scenario Wizard
    
    • NSWGnrlPrmtrs title: New Schedule Scenario: General Parameters
      
    • NSWSltFrcstScn title: New Schedule Scenario: Select Forecast Scenario
      
    • NSWSltActvs title: New Schedule Scenario: Select Activities
      
    • NSWFltrByCntr title: New Schedule Scenario: Filter By Contracts
      
    • NSWAddAgnts title: New Schedule Scenario: Add Agents
      
    • NSWAdPrflAgtBOR title: New Schedule Scenario: Add Profile Agents
      
    • NSWAddPrfls title: New Schedule Scenario: Add Profiles
      
    • BldgSchDlg title: Building Schedule Dialog
      
  • ScnCvrgVw title: Scenario Coverage View
    
  • ScnWklyVw title: Scenario Weekly View
    
  • ScnIntrDyVw title: Scenario Intra-Day View
    
    • SIPblshSchWz title: Scenario Intra-Day: Publish Schedule Wizard
      
    • SIPrfmDtaTrgt title: Scenario Intra-Day: Performance Data Target
      
    • SIEdtCmtsDBx title: Scenario Intra-Day: Edit Comments Dialog Box
      
    • SIOtpnsDBx title: Scenario Intra-Day: Options Dialog Box
      
    • SIRvMsgSvDBx title: Scenario Intra-Day: Review Messages (Save) Dialog Box
      
  • ARSchdElmtsWz title: Add/Remove Scenario Elements Wizard
    
    • ARSSlctActn title: Add/Remove Scenario Elements: Select Actions
      
    • ARSSlctActvts title: Add/Remove Scenario Elements: Select Activities
      
    • ARSFltrByCntr title: Add/Remove Scenario Elements: Filter by Contracts
      
    • ARSAddAgnt title: Add/Remove Scenario Elements: Add Agents
      
    • ARSAdPABsdOnRl title: Add/Remove Scenario Elements: Add Profile Agents
      
    • ARSAddPrfls title: Add/Remove Scenario Elements: Add Profiles
      
    • ARSRmvAgnt title: Add/Remove Scenario Elements: Remove Agents
      
  • ScnAgntExtdVw title: Scenario Agent-Extended View
    
  • ScnPrflsBdgVw title: Scenario Profiles/Bidding View
    
  • OptsScnPBVw title: Options Dialog Box (Scenario Profiles/Bidding View)
    
  • ScnSummVw title: Scenario Summary View
    
  • ScnStGrpTls title: Scenario State Group Totals
    
• SchdFltrDlgBx title: Schedule Filter Dialog
  
• StsFltrDlgBx title: Statuses Filter Dialog
  
• OptDBxSmmVw title: Options Dialog (Summary View)
  
• OptDBxWklyVw title: Options Dialog (Weekly View)
  
• SwpAgntSchdWz title: Swap Agent Schedules Wizard
  
• SrtgDlgBx title: Sorting Dialog
  
• RvwSwpgMsgs title: Review Swapping Messages
  
• RvwgMsgs title: Reviewing Messages
  
• InsrtMltpWzd title: Insert Multiple Wizard
  
  • IMWSltActvScrn title: IMW: Select Activities
    
  • IMWSlAgntScrn title: IMW: Select Agents
    
  • IMWSlctDtsScrn title: IMW: Select Dates
    
  • IMWSlctStTypScrn title: IMW: Select State Type
    
  • IMWSlctShft title: IMW: Select Shift
    
  • IMWSlctActvSt title: IMW: Select Activity Set
    
  • IMWSlctBrkScrn title: IMW: Select Break
    
  • IMWSlctMealScrn title: IMW: Select Meal
    
  • IMWSlctExcpScrn title: IMW: Select Exception
    
  • IMWSlctTmOffScrn title: IMW: Select Time Off
    
  • IMWSltMrkdTmScrn title: IMW: Select Marked Time
    
  • IMWSlctWrkStScrn title: IMW: Select Work Set
    
  • IMWRvwMsgDlgBx title: IMW: Review Messages
    
• DltMltpWzd title: Delete Multiple Wizard
  
  • DMWSltActvScrn title: DMW: Select Activities
    
  • DMWSltAgntsScrn title: DMW: Select Agents
    
  • DMWSltDtsScrn title: DMW: Select Dates
    
  • DMWSltStTypScrn title: DMW: Select State Types
    
  • DMWSltBrksScrn title: DMW: Select Breaks
    
  • DMWSltMlsScrn title: DMW: Select Meals
    
  • DMWSltExcpScrn title: DMW: Select Exceptions
    
  • DMWSltTmOffsScrn title: DMW: Select Time Offs
    
  • DMWSltMfkdTmScrn title: DMW: Select Marked Times
    
• CmmtRBMltpWiz title: Commit/Rollback Multiple Wizard
  
  • CRBSltActvSc title: CRW: Select Activities
    
  • CRBSltAgntsSc title: CRW: Select Agents
    
  • CRBSltDtsSc title: CRW: Select Dates
    
• MdfyIndAgntSchd title: Modify Individual Agents' Schedules
  
  • MIAInsShftWz title: Insert Shift Wizard
    
  • MIAInsBrkDlgBx title: Insert Break Dialog
    
  • MIAInsMlsDlgBx title: Insert Meal Dialog
    
  • MIAInsActStDlgBx title: Insert Activity Set Dialog
    
  • MIAInsExcptDlgBx title: Inserting Exceptions
    
  • MIAInsTmOffDlgBx title: Insert Time Off Dialogs
    
  • MIAInsWrkStWzd title: Insert Work Set Wizard
    
  • MIAInsMrkTmDlgBx title: Insert Marked Time Dialog
    
  • MIASchlHst title: Schedule History
    
  • MIAEdtItmDlgBx title: Edit Item Dialog
    
  • MIAEdtExcpDlgBx title: Edit Exception Dialog
    
  • MIAEdtFDTODlgBx title: Edit Full-Day Time Off Dialog
    
  • MIAStActvDlgBx title: Set Activities Dialog
    
  • MIACpySchdDlgBx title: Copy Schedule Dialog
    
• MtgSchdrWiz title: Meeting Scheduler
  
  • MSWSlctMtg title: MSW: Select Meeting
    
  • MSWSlctPrtcpnts title: MSW: Select Participants
    
  • MSWSlctDts title: MSW: Select Dates
    
  • MSWMtgPrmtrs title: MSW: Meeting Parameters
    
• MstrSchdVws title: Master Schedule
  
  • MstSWzCvgVw title: Master Schedule Coverage View
    
  • MstSWzWklyVw title: Master Schedule Weekly View
    
  • MstSWzWVOptsDlgBx title: Weekly View Options Dialog Box
    
  • MstSWzIntrDyVw title: Master Schedule Intra-Day View
    
    • MSIDAccSchDtls title: Master Schedule Intra-Day Accessible Schedule Details
      
    • MSIDPrfmDtaTrgt title: Master Schedule Intra-Day: Performance Data Target
      
    • MSIDOptnsDlgBx title: Master Schedule Intra-Day: Options Dialog
      
    • MSIDRvwMsgSvDBx title: Master Schedule Intra-Day: Review Messages (Save) Dialog Box
      
  • MstSWzAgntExtdVw title: Master Schedule Agent-Extended View
    
  • MstSWzSchdSumVw title: Master Schedule Summary View
    
  • MstSWzClnUpMSWdw title: Cleanup Master Schedule Window
    
  • MstSWzFltrByAgntPrp title: Filter By Agent Properties
    
  • MstSWzStGrpTtls title: Master Schedule State Group Totals
    
  • MstSWzOptFrMSSGTtls title: Master Schedule State Group Totals: Options Dialog Box
    
  • MstSWzOvrTmRqmtVw title: Master Schedule Overtime Requirement View
    
  • MstSWzOptFrMSOTRVw title: Master Schedule Overtime Requirement: Options Dialog Box
    
  • MstSWzChgsApprv title: Master Schedule Changes Approval
    
  • MstSWzRvVlMsgDlgBx title: Review Validation Messages Dialog Box
    
• SchedBdg title: Schedule Bidding
  
  • SBCfgBdgScn title: Configure a Bidding Scenario
    
  • SBBdgCndtsSltn title: Select Bidding Candidates
    
  • SBAsscSprtTms title: Associate/Separate Teams
    
  • SBCntrlBdgPrcWz title: Control Bidding Process Wizard
    
  • SBRslvPblshBdScn title: Resolving and Publishing A Bidding Scenario
    
  • SBAtoAssgnSchWz title: Auto-Assign Schedules Wizard
    
• SchdBldWzd title: Schedule Build Wizard
  
  • SBWSltStsBldOpts title: Select Sites (and Build Options)
    
  • SBWSltBldPrmtrs title: Schedule Build Parameters
    
  • SBWgldSchdDlg title: Scenario Building Schedule Dialog
    
• SchdRBWzdInrDy title: Intra-Day Schedule Rebuild Wizard
  
  • RIDStBldOptns title: Site and Build Options
    
  • RIDSlctOptns title: Select Options
    
  • RIDShrdTrspConstr title: Shared Transport Constraints
    
  • RIDTmSynchr title: Team Synchronicity
    
  • RIDSlctAgnts title: Select Agents
    
  • RIDSlctActv title: Select Activities
    
• SchedRBWiz title: Schedule Rebuild Wizard
  
• PblshgExtrSchd title: Publishing/Extracting Schedules
  
• SchdlVldn title: Schedule Validation
  

TradingMdl title: Trading

• hwTrdgWrks title: How Trading Works
  
• LOTrdsVw title: List of Trades View
  
• TrdgCmtsDlgBx title: Trading Comments Dialog
  
• SchDtlsDlgBx title: Schedule Details Dialog
  

PerformanceMdl title: Performance

• PrfmMntrVw title: Performance Monitor View
  
• PrfmIntrDyVw title: Performance Intra-Day View
  
• PrfmAlrtsVw title: Performance Alerts View
  
• PrfmOptsnDlgBx title: Performance Options Dialog Box
  
• WhtIfWndw title: What-If Window
  

AdherenceMdl title: Adherence

• AdhrCalcs title: Adherence Calculations
  
• AdhrDtlsVw title: Adherence Details View
  
• AdhrPerChnl title: Adherence Per-Channel
  
• AdhrFltrDlgBx title: Adherence Filter Dialog
  
• AdhrDtlsOptnsDlgBx title: Adherence Details Options Dialog
  
• AdhrGrphclVw title: Adherence Graphical View
  

ReportingMdl title: Reports

• RptsLst title: Reports List
  
• SvgRptsToFls title: Saving Reports to Files
  
• RprtsSchdlr title: Reports Scheduler
  
• RprtsGnrtd title: Reports Generated
  
• CfgtnRprts title: Configuration Reports
  
  • ActvtyPrptRprt title: Activity Properties Report
    
  • ShrdTrnsptRprt title: Shared Transport Report
    
• PlcsRprt title: Policies Reports
  
  • AgntPrptsRprt title: Agent Properties Report
    
  • CntrctPrptsRprt title: Contract Properties Report
    
  • ShftPrptsRprt title: Shift Properties Report
    
  • RtgPtrnsPrptRprt title: Rotating Pattern Properties Report
    
• CldrRprts title: Calendar Reports
  
  • CldrItmsRprt title: Calendar Items Report
    
  • TmOffRprt title: Time-Off Report
    
  • TOffBlncRprt title: Time-Off Balance Report
    
  • TmOffMgmtRprt title: Time-Off Management Report
    
• ForecastRprts title: Forecast Reports
  
  • FrcstRprt title: Forecast Report
    
  • FrcstGrphRprt title: Forecast Graphs Report
    
• PrfmncRprts title: Performance Reports
  
  • ActlOvrhdRprt title: Actual Overhead Report
    
  • WrkfrcPrfmcRprt title: Workforce Performance Report
    
  • CntCntrPrfRprts title: Contact Center Performance Report
    
  • CCPrfGrphRprts title: Contact Center Performance Graphs Report
    
• SchRprts title: Schedule Reports
  
  • SchStsRprt title: Schedule States Report
    
  • SchStsTtlsRprt title: Schedule State Totals Report
    
  • IndvSchdRprt title: Individual Schedule Report
    
  • TmSchdRprt title: Team Schedule Report
    
  • WklySchdRprt title: Weekly Schedule Report
    
  • ActWklySchdRprt title: Activity Weekly Schedule Report
    
  • TmWklySchdRprt title: Team Weekly Schedule Report
    
  • WklySchdCvrgRprt title: Weekly Schedule Coverage Report
    
  • SchdBdgtRprt title: Scheduled Budget Report
    
  • AgntCmmtsRprt title: Agent Comments Report
    
  • SchdVldnRprt title: Schedule Validation Report
    
  • SchdTrdRprt title: Schedule Trade Report
    
  • SchdSmryRprt title: Schedule Summary Report
    
  • SchMrkTmRprt title: Schedule Marked Time Report
    
  • SchMrkTmTtlRprt title: Schedule Marked Time Totals Report
    
  • SchdBddgRprt title: Schedule Bidding Report
    
• AdhrRprts title: Adherence Reports
  
  • AgntAdhrRprt title: Agent Adherence Report
    
  • AdhrTtlsRprt title: Adherence Totals Report
    
  • AgntStsRprt title: Agent States Report
    
• AuditRprts title: Audit Reports
  
  • CldrAdtRprt title: Calendar Audit Report
    
  • SchAdtRprt title: Schedule Audit Report
    
  • CfgAdtRprt title: Configuration Audit Report