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=Enregistrement vocal=
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=Voice Recording=
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{{#anc:Voice Recording}}
 
  
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La fonctionnalité d'enregistrement vocal (agents VoIP/SIP uniquement) vous permet d'enregistrer l'[[Voice_Interaction|interaction vocale]] en cours avec un contact ou une cible interne. Workspace prend en charge deux types d'enregistrement vocal différents, à savoir : l'enregistrement d'urgence et l'enregistrement d'appels contrôlé. Il appartient à votre administrateur système de configurer le type d'enregistrement vocal pris en charge dans votre environnement.
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The Voice Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current [[Voice_Interaction|voice interaction]] with a contact or an internal target. Workspace supports two different types of voice recording, emergency recording and controlled call recording. Your system administrator configures the type of voice recording that is supported in your environment.
  
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Si vous êtes configuré pour l'enregistrement d'urgence, vous pouvez lancer et arrêter l'enregistrement en utilisant un seul bouton à bascule.
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If you are configured for emergency recording, you can start and stop recording by using a single toggle button.
  
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Si vous êtes configuré pour l'enregistrement contrôlé, vous pouvez lancer un enregistrement, le suspendre, le reprendre ou encore y mettre fin.
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If you are configured for controlled recording, you can start a recording, pause a recording, resume a recording, and end a recording.
 
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You might also be configured to [[Voice_Interaction#Screen_Capture|capture the contents of your screen]] during a voice interaction.
 
You might also be configured to [[Voice_Interaction#Screen_Capture|capture the contents of your screen]] during a voice interaction.
 
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-->
  
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Il se peut également que vous soyez configuré pour la fonction d'enregistrement automatique ou guidée par le système. Si tel est le cas, vous recevrez une notification indiquant que l'enregistrement est en cours.
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In addition, you might also be configured for automatic or system-guided recording. If this is the case, you will receive a notification that recording is in progress.
  
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L'enregistrement d'appels vous permet d'effectuer les fonctions suivantes à partir de la fenêtre d'interaction vocale et de la [[Main_Window#Manage_Your_Interactions|barre Interaction de la fenêtre principale]] :
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Call recording enables you to perform the following functions from the Voice Interaction window and the [[Main_Window#Manage_Your_Interactions|Main Window Interaction Bar]]:
  
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* '''Enregistrer l'appel'' : cliquez sur '''Enregistrer l'appel'' ([[File:IW_SIP_Record_Call_Button_850.png|link=]]) pour enregistrer un appel.
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* '''Record the call''—Click '''Record the Call'' ([[File:IW_SIP_Record_Call_Button_850.png|link=]]) to record a call.
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* '''Arrêter l'enregistrement de l'appel''' : cliquez sur '''Arrêter l'enregistrement de l'appel''' ([[File:IW_SIP_Stop_Record_Call_Button_850.png|link=]]) pour arrêter l'enregistrement d'un appel en cours.
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* '''Stop recording the call'''—Click '''Stop Recording the Call''' ([[File:IW_SIP_Stop_Record_Call_Button_850.png|link=]]) to stop recording a call that you are currently recording.
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* '''Suspendre l'enregistrement de l'appel : cliquez sur '''Suspendre l'enregistrement de l'appel ([[File:IW_SIP_Pause_Record_Call_Button_850.png|link=]]) pour suspendre l'enregistrement d'un appel en cours.
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* '''Pause recording the call—Click '''Pause Recording the Call ([[File:IW_SIP_Pause_Record_Call_Button_850.png|link=]]) to pause recording a call that you are currently recording.
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* '''Reprendre l'enregistrement de l'appel : cliquez sur '''Reprendre l'enregistrement de l'appel ([[File:IW_SIP_Resume_Record_Call_Button_850.png|link=]]) pour reprendre l'enregistrement d'un appel en cours.
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* '''Resume recording the call—Click '''Resume Recording the Call ([[File:IW_SIP_Resume_Record_Call_Button_850.png|link=]]) to stop recording a call that you are currently recording.
  
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Lorsque l'enregistrement d'un appel est en cours, l'icône d'appel figurant dans la zone des interlocuteurs connectés devient rouge.
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When you are recording a call, the call icon in the connected-parties area changes to red.
  
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[[File:IW_SIP_Call_Recording_850.png|frame|center|Enregistrement d'appel SIP]]
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[[File:IW_SIP_Call_Recording_850.png|frame|center|SIP call recording]]
  
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Lorsque vous interrompez l'enregistrement d'un appel, l'icône d'appel rouge redevient bleue.
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When you pause a call recording, the red call icon changes back to blue.
  
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Si vous placez le pointeur de la souris sur l'icône d'appel, une infobulle s'affiche pour indiquer à la fois que l'appel est en cours d’enregistrement et la durée de l'enregistrement.
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If you place your mouse pointer over the call icon, a Tooltip will be displayed to indicate both that the call is being recorded and the length of time of the recording.
  
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Une icône d'enregistrement d'appel ([[File:IW_SIP_Call_Recording_In_Progress_Icon_850.png|link=]]) s’affiche dans la barre de titre de la [[Main_Window|fenêtre principale]]<!-- and on top of the [[Gadget|Gadget]]--> lorsque l’enregistrement d’un appel est actif.
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A call-recording icon ([[File:IW_SIP_Call_Recording_In_Progress_Icon_850.png|link=]]) is displayed in the title bar of the [[Main_Window|Main Window]]<!-- and on top of the [[Gadget|Gadget]]--> when a call recording is active.
  
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]]
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]]
 
[[Category:V:IW:DRAFT]]
 
[[Category:V:IW:DRAFT]]

Version du mai 31, 2017 à 15:00

Voice Recording

The Voice Recording functionality (for VoIP/SIP enabled agents only) enables you to record the current voice interaction with a contact or an internal target. Workspace supports two different types of voice recording, emergency recording and controlled call recording. Your system administrator configures the type of voice recording that is supported in your environment.

If you are configured for emergency recording, you can start and stop recording by using a single toggle button.

If you are configured for controlled recording, you can start a recording, pause a recording, resume a recording, and end a recording.

In addition, you might also be configured for automatic or system-guided recording. If this is the case, you will receive a notification that recording is in progress.

Call recording enables you to perform the following functions from the Voice Interaction window and the Main Window Interaction Bar:

  • Record the call—Click Record the Call (IW SIP Record Call Button 850.png) to record a call.
  • Stop recording the call—Click Stop Recording the Call (IW SIP Stop Record Call Button 850.png) to stop recording a call that you are currently recording.
  • Pause recording the call—Click Pause Recording the Call (IW SIP Pause Record Call Button 850.png) to pause recording a call that you are currently recording.
  • Resume recording the call—Click Resume Recording the Call (IW SIP Resume Record Call Button 850.png) to stop recording a call that you are currently recording.

When you are recording a call, the call icon in the connected-parties area changes to red.

SIP call recording

When you pause a call recording, the red call icon changes back to blue.

If you place your mouse pointer over the call icon, a Tooltip will be displayed to indicate both that the call is being recorded and the length of time of the recording.

A call-recording icon (IW SIP Call Recording In Progress Icon 850.png) is displayed in the title bar of the Main Window when a call recording is active.

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