| Ligne 29 : | Ligne 29 : | ||
=== (WM) Workforce Management === | === (WM) Workforce Management === | ||
*[[Documentation:WM:AHelp:Welcome:8.5.1|Workforce Management 8.5.1 Web for Agents Help]] | *[[Documentation:WM:AHelp:Welcome:8.5.1|Workforce Management 8.5.1 Web for Agents Help]] | ||
| − | + | *[[Documentation:WM:AHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Agents Help]] | |
| − | *[[Documentation:WM:SHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Supervisors Help]] | + | *[[Documentation:WM:SHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Supervisors Help]] |
=== (IW) Workspace Desktop Edition === | === (IW) Workspace Desktop Edition === | ||
Version du septembre 29, 2016 à 20:03
Sommaire
(GA) Genesys Administrator
(GIM) Genesys Info Mart
(GRS) Genesys Rules System
(iWD) intelligent Workforce Distribution
(PMA) Performance Management Advisors
- PMA 8.5.1 Frontline Advisor Agent Help
- PMA 8.5.1 Frontline Advisor Manager Help
- PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help
(EZP) Pulse
(WM) Workforce Management
- Workforce Management 8.5.1 Web for Agents Help
- Workforce Management 8.5.2 Web for Agents Help
- Workforce Management 8.5.2 Web for Supervisors Help
(IW) Workspace Desktop Edition
(GC) Workspace Web Edition
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