| Ligne 13 : | Ligne 13 : | ||
*[[Documentation:IWD:GAXPluginHelp:Welcome:8.5.0|iWD 8.5.0 GAX Plugin Help]] | *[[Documentation:IWD:GAXPluginHelp:Welcome:8.5.0|iWD 8.5.0 GAX Plugin Help]] | ||
| − | + | *[[Documentation:IWD:ManagerHelp:Welcome:8.5.1|iWD 8.5.1 Manager Help]] | |
*[[Documentation:IWD:GAXPluginHelp:Welcome:8.5.1|iWD 8.5.1 GAX Plugin Help]] | *[[Documentation:IWD:GAXPluginHelp:Welcome:8.5.1|iWD 8.5.1 GAX Plugin Help]] | ||
| − | *[[Documentation:IWD:IWDWebHelp:Welcome:8.5.1|iWD 8.5.1 Web Help]] | + | *[[Documentation:IWD:IWDWebHelp:Welcome:8.5.1|iWD 8.5.1 Web Help]] |
=== (PMA) Performance Management Advisors === | === (PMA) Performance Management Advisors === | ||
Version du octobre 13, 2016 à 23:15
Sommaire
(GA) Genesys Administrator
(GIM) Genesys Info Mart
(GRS) Genesys Rules System
(iWD) intelligent Workforce Distribution
(PMA) Performance Management Advisors
- PMA 8.5.1 Frontline Advisor Agent Help
- PMA 8.5.1 Frontline Advisor Manager Help
- PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help
(EZP) Pulse
(WM) Workforce Management
- Workforce Management 8.5.1 Web for Agents Help
- Workforce Management 8.5.2 Web for Agents Help
- Workforce Management 8.5.2 Web for Supervisors Help
(IW) Workspace Desktop Edition
(GC) Workspace Web Edition
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