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=Historique de l'interaction=
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=Interaction History=
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{{#anc:Interaction History}}
 
  
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La vue Historique de l'interaction fournit des informations spécifiques sur la provenance de l'interaction (voix, e-mail, Chat et élément de travail), le nom du contact et la durée d'activité de l'interaction.
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The Interaction History view provides you with specific information about where the interaction (voice, email, chat, and workitem) came from, who the contact is, and how long the interaction has been active.
  
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* '''Contact''' : si le contact figure dans la base de données des contacts, son nom est affiché. L'afficheur peut également indiquer le numéro ou l'adresse électronique du contact, ou encore "Inconnu".
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* '''Contact'''—If the contact is in the contact database, the name of the contact is displayed. The display might also show the contact's number or email address, or "Unknown".
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* '''Durée''' : durée de l'interaction, exprimée en heures, minutes et secondes.
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* '''Duration'''—The time in hours, minutes, and seconds that you have been handling the interaction.
  
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La vue Historique de l'interaction fait partie de la fenêtre Interaction et de l'onglet Historique de la vue [[Contact_Record|Annuaire des contacts]].
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The Interaction History view is part of the Interaction window and the History tab of the [[Contact_Record|Contact Directory]] view.
  
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Utilisez la commande '''Zoom''' du '''Menu principal''' (voir [[Main_Window#ManageSettingsPrefs|Gestion de vos paramètres et préférences]]) pour modifier la taille du texte dans cette vue. Cette fonction peut ne pas être disponible dans votre environnement.['''Ajouté :''' 8.5.109.16]
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Use the '''Zoom''' control in the '''Main Menu''' (refer to [[Main_Window#ManageSettingsPrefs|Manage your settings and preferences]]) to change the size of the text in this view. This feature might not be available in your environment.['''Added:''' 8.5.109.16]
  
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]]
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]]
 
[[Category:V:IW:DRAFT]]
 
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Version du mai 31, 2017 à 15:00

Interaction History

The Interaction History view provides you with specific information about where the interaction (voice, email, chat, and workitem) came from, who the contact is, and how long the interaction has been active.

  • Contact—If the contact is in the contact database, the name of the contact is displayed. The display might also show the contact's number or email address, or "Unknown".
  • Duration—The time in hours, minutes, and seconds that you have been handling the interaction.

The Interaction History view is part of the Interaction window and the History tab of the Contact Directory view.

Use the Zoom control in the Main Menu (refer to Manage your settings and preferences) to change the size of the text in this view. This feature might not be available in your environment.[Added: 8.5.109.16]

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