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| − | =Mes messages= | + | =My Messages= |
| − | {{#anc:My Messages}}
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| − | Votre responsable ou votre administrateur peut envoyer des messages directement à vous-même ou à votre groupe à l'aide de la fonction de diffusion d'un message Workspace. Vous pouvez recevoir des messages d'ordre professionnel ou des messages système.
| + | Your lead or your administrator can send messages directly to you or your group by using the Workspace Broadcast Message function. You might receive business-type messages or system-type messages. |
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| − | Voici quelques exemples de messages d'ordre professionnel :
| + | Examples of business messages include: |
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| − | * Rappels sur les performances | + | * Performance reminders |
| − | * Consignes destinées à vous-même ou à votre groupe de travail | + | * Instructions for you or your workgroup |
| − | * Informations relatives aux conditions requises ou aux événements à venir | + | * Information about upcoming events or requirements |
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| − | Voici quelques exemples de messages système :
| + | Examples of system messages include: |
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| − | * Commutateur hors service | + | * Switch is out of service |
| − | * Canal vocal hors service/à nouveau en service | + | * Channel voice is out of/back in service |
| − | * Serveur UCS hors service | + | * The Universal Contact Server is out of service |
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| − | <toggledisplay linkstyle font-size:larger showtext="[+] Aperçu du message" hidetext="[-] Aperçu du message"> | + | <toggledisplay linkstyle font-size:larger showtext="[+] Message Preview" hidetext="[-] Message Preview"> |
| − | {{#anc:Message Preview}}
| + | ==Message Preview== |
| − | ==Aperçu du message==
| + | If you receive a message, a Message Preview interactive notification is displayed on your desktop. |
| − | Si vous recevez un message, une notification interactive, intitulée Aperçu du message, s'affiche sur votre Bureau.
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| − | Le degré de priorité du message peut être indiqué par une ou plusieurs des méthodes suivantes :
| + | Message priority might be indicated by one or more of the following methods: |
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| − | * Signal audio | + | * Audio cue |
| − | * Bordure colorée autour de l'aperçu du message | + | * Color border around the message preview |
| − | * Indicateur graphique du type de message | + | * Message type indicator graphic |
| − | * Texte de priorité (par exemple : Elevé) | + | * Priority text (for example: High) |
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| − | Lorsqu'une notification interactive Aperçu du message s'affiche sur votre Bureau, vous pouvez effectuer l'une des opérations suivantes :
| + | If a Message Preview interactive notification is displayed on your desktop, you can do one of the following: |
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| − | * Cliquez sur '''Afficher''' : la [[My_Messages#Business_Message_Window|fenêtre du message]] apparaît. Le message est également visible dans la zone [[Main_Window#View_System_Messages|Mes messages]] de la [[Main_Window|fenêtre principale]]. Il est alors marqué comme Lu. | + | * Click '''Show'''—Displays the [[My_Messages#Business_Message_Window|message window]]. The message is also displayed in the [[Main_Window#View_System_Messages|My Messages]] area of the [[Main_Window|Main Window]]. The message is marked as Read. |
| − | * Cliquez sur '''Refuser''' : l'aperçu du message se ferme. Le message est visible dans la zone [[Main_Window#View_System_Messages|Mes messages]] de la [[Main_Window|fenêtre principale]]. Il est alors marqué comme Non lu. | + | * Click '''Dismiss'''—Closes the Message Preview. The message is displayed in the [[Main_Window#View_System_Messages|My Messages]] area of the [[Main_Window|Main Window]]. The message is marked as Unread. |
| − | * Ne rien faire : au bout d'un certain temps (défini par votre administrateur système), l'aperçu du message est automatiquement rejeté ; le message est visible dans la zone [[Main_Window#View_System_Messages|Mes messages]] de la [[Main_Window|fenêtre principale]]. Il est alors marqué comme Non lu.<!-- If you are using the Gadget, the message is also accessible by using the [[Gadget#ManageYourSettings|Gadget Main Menu]] to open the My Messages window.--> | + | * Do nothing—The Message Preview is dismissed automatically after a time interval that is defined by your system administrator; the message is displayed in the [[Main_Window#View_System_Messages|My Messages]] area of the [[Main_Window|Main Window]]. The message is marked as Unread.<!-- If you are using the Gadget, the message is also accessible by using the [[Gadget#ManageYourSettings|Gadget Main Menu]] to open the My Messages window.--> |
| | </toggledisplay><br> | | </toggledisplay><br> |
| − | <toggledisplay linkstyle font-size:larger showtext="[+] Fenêtre de message" hidetext="[-] Fenêtre de message"> | + | <toggledisplay linkstyle font-size:larger showtext="[+] Message Window" hidetext="[-] Message Window"> |
| − | {{#anc:Message Window}}
| + | ==Message Window== |
| − | ==Fenêtre de message==
| + | You can display the Message Window by clicking '''Show''' in the [[My_Messages#Business_Message_Toaster|Message Preview]] or by double-clicking the message in the [[Main_Window#View_System_Messages|Messages]] area of the [[Main_Window|Main Window]]. |
| − | Vous pouvez afficher la fenêtre de message en cliquant sur '''Afficher''' dans la vue d'[[My_Messages#Business_Message_Toaster|aperçu du message]] ou en double-cliquant sur le message concerné dans la zone [[Main_Window#View_System_Messages|Messages]] de la [[Main_Window|fenêtre principale]].
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| − | Le contenu intégral du message destiné à vous-même ou à votre groupe figure dans cette fenêtre. Outre ce contenu, la fenêtre de message peut également renfermer les informations suivantes :
| + | The Message Window contains the full content of a message that has been directed to you or your group. As well as displaying the content of the message, the Message Window also might contain the following information: |
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| − | * Type de message : cette information peut être fournie sous forme de texte, dans la barre de titre et/ou sous forme d'icône. | + | * Message Type—This information might be conveyed by text, the title bar, and/or an icon. |
| − | * Objet | + | * Subject |
| − | * Expéditeur | + | * Sender |
| − | * Priorité : cette information peut être fournie sous forme de texte et/ou par la couleur de la bordure entourant les informations relatives au message. | + | * Priority—This information might be conveyed by text and/or by the color of the border that surrounds the information about the message. |
| | * Date | | * Date |
| − | * Rubrique (public visé) | + | * Topic (target audience) |
| − | * Autres données définies par votre administrateur | + | * Other data that is defined by your administrator |
| | </toggledisplay><br> | | </toggledisplay><br> |
| − | <toggledisplay linkstyle font-size:larger showtext="[+] Mes messages" hidetext="[-] Mes messages"> | + | <toggledisplay linkstyle font-size:larger showtext="[+] My Messages" hidetext="[-] My Messages"> |
| − | {{#anc:My Messages}}
| + | ==My Messages== |
| − | ==Mes messages==
| + | The My Messages view of the [[Main_Window#View_System_Messages|Main Window]]<!--, or the My Messages window that is opened from the [[Gadget|Gadget]],--> provides you with up-to-date information about the status of your contact-center, changes related to your activities, and business messages sent by your leads. |
| − | La vue Mes messages de la [[Main_Window#View_System_Messages|fenêtre principale]]<!--, or the My Messages window that is opened from the [[Gadget|Gadget]],--> fournit des informations à jour concernant l'état de votre centre de contact, les modifications relatives à vos activités et les messages d'ordre professionnel envoyés par vos responsables.
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| − | Dans la [[Main_Window|fenêtre principale]], cliquez sur le bouton '''Accéder aux vues d'appui de Workspace et les utiliser''' ([[File:IW_Supporting_Views_Button_850.png|link=]]) pour afficher le menu des '''vues d'appui''', puis sélectionnez '''Mes messages'''.
| + | In the [[Main_Window|Main Window]], click the '''Access and use Workspace supporting views''' button ([[File:IW_Supporting_Views_Button_850.png|link=]]) to display the '''Supporting Views''' menu, then select '''My Messages'''. |
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| − | Dans la vue Messages, les messages sont affichés dans une liste déroulante, le plus récent en premier.
| + | In the Messages view, the messages are displayed in a scrolling list with the most recent message on the top. |
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| − | Selon la configuration de votre système, il se peut que vous puissiez marquer des messages comme lus ou non lus ou encore supprimer des messages. Pour ce faire, cliquez avec le bouton droit sur le message dans la vue des messages et sélectionnez '''Marquer comme lu''', '''Marquer comme non lu''' ou '''Supprimer''' dans le menu contextuel.
| + | Depending on the configuration if your system, you might be able to mark messages as read/unread or delete messages. To do this, right click the message in the message view and select '''Mark as Read''', '''Mark as Unread''', or '''Delete''' from the context menu. |
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| | </toggledisplay> | | </toggledisplay> |
My Messages
Your lead or your administrator can send messages directly to you or your group by using the Workspace Broadcast Message function. You might receive business-type messages or system-type messages.
Examples of business messages include:
- Performance reminders
- Instructions for you or your workgroup
- Information about upcoming events or requirements
Examples of system messages include:
- Switch is out of service
- Channel voice is out of/back in service
- The Universal Contact Server is out of service
[+] Message Preview
Message Preview
If you receive a message, a Message Preview interactive notification is displayed on your desktop.
Message priority might be indicated by one or more of the following methods:
- Audio cue
- Color border around the message preview
- Message type indicator graphic
- Priority text (for example: High)
If a Message Preview interactive notification is displayed on your desktop, you can do one of the following:
- Click Show—Displays the message window. The message is also displayed in the My Messages area of the Main Window. The message is marked as Read.
- Click Dismiss—Closes the Message Preview. The message is displayed in the My Messages area of the Main Window. The message is marked as Unread.
- Do nothing—The Message Preview is dismissed automatically after a time interval that is defined by your system administrator; the message is displayed in the My Messages area of the Main Window. The message is marked as Unread.
[+] Message Window
Message Window
You can display the Message Window by clicking Show in the Message Preview or by double-clicking the message in the Messages area of the Main Window.
The Message Window contains the full content of a message that has been directed to you or your group. As well as displaying the content of the message, the Message Window also might contain the following information:
- Message Type—This information might be conveyed by text, the title bar, and/or an icon.
- Subject
- Sender
- Priority—This information might be conveyed by text and/or by the color of the border that surrounds the information about the message.
- Date
- Topic (target audience)
- Other data that is defined by your administrator
[+] My Messages
My Messages
The My Messages view of the Main Window provides you with up-to-date information about the status of your contact-center, changes related to your activities, and business messages sent by your leads.
In the Main Window, click the Access and use Workspace supporting views button (
) to display the Supporting Views menu, then select My Messages.
In the Messages view, the messages are displayed in a scrolling list with the most recent message on the top.
Depending on the configuration if your system, you might be able to mark messages as read/unread or delete messages. To do this, right click the message in the message view and select Mark as Read, Mark as Unread, or Delete from the context menu.
