Agent Table of Contents Page
 
(7 révisions intermédiaires par le même utilisateur non affichées)
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{{#topic:QuickStart}}
 
{{#topic:QuickStart}}
  
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{{#topic:Manage Myself}}
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{{#topic:Nav}}
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*{{#topic:Login}}
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*{{#topic:Main Window}}
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{{#topic:Videos}}
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*{{#topic:Status}}
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*{{#topic:MyChannels}}
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{{#topic:channels}}
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*{{#topic:Campaigns}}
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*{{#topic:MyHistory}}
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{{#topic:custinter}}
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*{{#topic:Reports}}
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*{{#topic:Voice}}
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*{{#topic:My Statistics}}
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*{{#topic:email}}
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*{{#topic:Contact Center Statistics}}
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*{{#topic:Chat}}
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*{{#topic:Facebook}}
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*{{#topic:Twitter}}
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*{{#topic:Workitems}}
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*{{#topic:blending}}
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*{{#topic:contacts}}
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*{{#topic:hist}}
 
*{{#topic:MyWorkbins}}
 
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*{{#topic:MyMessages}}
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*{{#topic:Responses}}
 
*{{#topic:GKCWWE}}
 
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**{{#topic:GKCAsk}}
 
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**{{#topic:GKCSuggestedAnswers}}
 
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**{{#topic:GKCBrowse}}
 
**{{#topic:GKCBrowse}}
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**{{#topic:GKCMultiLang}}
 
 
**{{#topic:GKCHistory}}
 
**{{#topic:GKCHistory}}
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**{{#topic:NavigateHistoryEvents}}
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*{{#topic:cobrow}}
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**{{#topic:ViewEventDetails}}
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*{{#topic:CustBrowse}}
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{{#topic:intinter}}
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*{{#topic:TeamCommunicator}}
  
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{{#topic:Manage My Contacts}}
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{{#topic:Outbound}}
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*{{#topic:Contact Directory}}
 
  
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{{#topic:Manage My Interactions}}
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{{#topic:super}}
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*{{#topic:TeamCommunicator}}
 
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*{{#topic:Supervision}}
 
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*{{#topic:InteractionsBar}}
 
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*{{#topic:CaseData}}
 
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*{{#topic:DispositionCode}}
 
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*{{#topic:NotePad}}
 
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*{{#topic:ContactHistory}}
 
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*{{#topic:InteractionHistory}}
 
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*{{#topic:Voice}}
 
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**{{#topic:CallActions}}
 
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**{{#topic:InternalVoiceInteractions}}
 
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**{{#topic:VoiceConsult}}
 
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**{{#topic:VoiceRecording}}
 
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*{{#topic:Chat}}
 
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**{{#topic:Chat Interaction}}
 
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**{{#topic:Chat Consultation}}
 
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*{{#topic:E-mail}}
 
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**{{#topic:Inbound E-mail}}
 
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**{{#topic:Outbound E-mail}}
 
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**{{#topic:QA_Review_of_E-Mail}}
 
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*{{#topic:Facebook}}
 
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*{{#topic:Twitter}}
 
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*{{#topic:Outbound}}
 
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**{{#topic:Outbound_Preview_Calls}}
 
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<!--**{{#topic:Outbound_Push_Preview_Calls}}-->
 
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**{{#topic:Outbound_Progressive_Calls}}
 
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**{{#topic:Outbound_Call_Actions}}
 
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*{{#topic:Co-browse}}
 
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**{{#topic:Co-browse_Start_and_Stop}}
 
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**{{#topic:Co-browse_Modes}}
 
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*{{#topic:Responses}}
 
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*{{#topic:External Web Site}}
 
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*{{#topic:Browser History}}
 
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**{{#topic:First and Last URLs}}
 
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**{{#topic:List of URLs}}
 
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**{{#topic:URLs by Category}}
 
  
 
[[Category:V:GC:v852]]
 
[[Category:V:GC:v852]]

Version actuelle datée du avril 27, 2018 à 18:41

Welcome title: Aide de Workspace Web Edition

QuickStart title: Mise en route

Nav title: Navigation dans Workspace

Videos title: "Didacticiels" vidéo

channels title: Canaux

custinter title: Interactions avec le client

  • Voice title: Appels
  • email title: E-mail
  • Chat title: Chat
  • Facebook title: Facebook
  • Twitter title: Twitter
  • Workitems title: Eléments de travail
  • blending title: Fusion de canaux différents dans une seule conversation
  • contacts title: Contacts
  • hist title: Historique du contact et des interactions
  • MyWorkbins title: Corbeilles
  • Responses title: Réponses types
  • GKCWWE title: Centre de connaissances
    • GKCAsk title: Utilisation du menu Deman
    • GKCBrowse title: Utilisation de l’onglet Parcourir
    • GKCHistory title: Utilisation de l’onglet Historique
  • cobrow title: Sessions de recherche commune
  • CustBrowse title: Historique du navigateur

intinter title: Interactions en interne

Outbound title: Campagne d’appels sortants

super title: Surveillance des agents

Help


* Use {{#topic:TopicName}} to create chapters, without no space in the TopicName.
* Use {{#topic:TopicName}} within a bullet to create topics.
* Use {{#topic:TopicName}} within a second-level bullet to create topics.
After save, click on the create link to edit the page and set up a H1 for the new topic.

La dernière modification de cette page a été faite le avril 27, 2018 à 18:41.
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