Documentation:Products

ATP (Agent Text Portal)
true

AVP (Agent Voice Portal)
true

AC (AudioCodes)

Best (Best Practices and White Papers)

PSAAS (PureEngage Cloud)

G1 (Business Edition Premise)

BusSol (Business Solutions)

Business (Business)

CC (Call Concentrator)

README (CD Readmes)

CCTI (Cloud CTI)
true

Composer (Composer)

CS (Context Services)

CM (Conversation Manager)

CIP (Customer Interaction Portal)

CXA (CX Analytics)

CXB (CX Builder)

DES (Designer)

DEZ (Designer Zone)

EGAG (Engage)
true

ES (eServices)

FAQs (FAQs)

GA (Genesys Administrator)

AS (Genesys Agent Scripting)

CLBCK (Genesys Callback)

ST (Genesys Care (Support))

IHG (Genesys Cloud - IHG)
true

GCB (Genesys Co-browse)

Options (Genesys Configuration Options)

GCXI (Genesys Customer Experience Insights)

GD (Genesys Desktop)

GEC (Genesys Expert Contact)

GE (Genesys Express)

GH (Genesys Hub)

GIM (Genesys Info Mart)

CR (Genesys Interaction Recording)

GDP (Genesys Interaction SDK)

GI2 (Genesys Interactive Insights)

GPH (Genesys IP Phone)

MS (Genesys Media Server)

GMS (Genesys Mobile Engagement)

GC (Workspace Web Edition)

GQM (Genesys Quality Management)

GRS (Genesys Rules System)

GSA (Genesys Skills Assessor)

GSM (Genesys Skills Management)

SP (Genesys Softphone)

GS (Genesys Studio)

GTM (Genesys Training Manager)

GV (Genesys Video Gateway)

GVP (Genesys Voice Platform)

GWE (Genesys Web Engagement)

GWC (Genesys Widgets)

GETS (GETS)

GP (Gplus Adapters)

HPE (Hosted Provider Edition)

ISIG (Insight)
true

IWD (intelligent Workload Dist.)

ICON (Interaction Concentrator)

IV (IVR Interface Option)

KC (Knowledge Center)
Parent: true

GEKM (Knowledge Management)

LRM (License Reporting Manager)

LPA (LivePerson Adapter)

LDS (Load Distribution Server)

FR (Management Framework)

MSFT (Microsoft Docs)
true

Skype (Multimedia Connector for Skype for Business)

MMM (Mobile Messaging)
true

OS (Orchestration Server)

OU (Outbound Contact)

OCS (Outbound for Cloud)
true

PMA (Performance Advisors)

POR (Portico)

PRR (Predictive Routing)

PSDK (Platform SDK)

PEC (Premier Edition Cloud)

Premier (Premier)
true

EZP (Pulse)

QM (Quality Management)

RAA (RAA)

RN (Release Notes)

RT (Reporting)

SDK (SDK)

STT (Simulator Test Toolkit)

SIPC (SIP Cluster)

SESDK (SIP Endpoint SDK)

SESA (SIP Endpoint SDK for Apple OS)

SESN (SIP Endpoint SDK for .NET)

FS (SIP Feature Server)

SIPS (SIP Server)

GSV (SIP Voicemail)

SPMI (Speech and Text Analytics)

RTME (Stat Server)

SM (Stream Manager)

System (System-Level Guides)

TS (T-Servers)

TXT (Social Analytics)

UCC (UC Connector)

UCS (Universal Contact Server)

UMGR (User Manager)

R (Universal Routing)

VC (Voice Callback)

VG (VoiceGenie)

VTO (Voice Treatment Option)

WRTC (Web Real-Time Communications)

WM (Workforce Management)

IW (Workspace Desktop Edition)

HTCC (Web Services and Applications)