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| − | Welcome to Workforce Management (WFM) Web for Agents Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web for Agents. | + | Welcome to Workforce Management (WFM) Web for Agents Help (Classic). Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web for Agents. |
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Version actuelle datée du janvier 31, 2017 à 18:09
Workforce Management 8.5 Web for Agents Help (Classic)
Welcome to Workforce Management (WFM) Web for Agents Help (Classic). Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web for Agents.
Getting Started
Become familiar with WFM Web for Agents.
Scheduling and Trading
Adjust your schedule and make schedule trades.
Availability and Preferences
Use availability patterns, add preferences, and request time off.
Bidding and Configuration
Use schedule bidding and configure WFM Web for Agents.
La dernière modification de cette page a été faite le janvier 31, 2017 à 18:09.
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