Documentation:IW:Help:Launching Interaction Workspace:DRAFT

Launching Workspace

Before you launch Workspace, if you are using a softphone (a headset connected to your workstation), make sure that your headset is plugged in.

Important

When you log in to Workspace, the application is enabled for any headsets that are plugged into your workstation. If you want to use a different headset, exit Workspace, plug in the new headset, then relaunch Workspace.

Double-click the Workspace icon on your desktop to launch the application.

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Important

When you launch the application, Workspace might automatically update. Depending on how your system is configured, you might have the opportunity to reject the update. If you do not accept the update, it will be offered to you again the next time that you login.

The Workspace Login Window is displayed.

Important

Depending on the configuration of your environment, if you log in to a SIP Voice channel and your configured USB headset is not plugged in, you might be logged in to Workspace but not the SIP Voice channel. To complete login to the SIP Voice channel, plug in your USB headset.