Agent Table of Contents Page
(Annulation des modifications 7546 de WikiSysop (discussion)) |
|||
| Ligne 9 : | Ligne 9 : | ||
*{{#topic:Facebook}} | *{{#topic:Facebook}} | ||
*{{#topic:Twitter}} | *{{#topic:Twitter}} | ||
| − | |||
{{#topic:custinter}} | {{#topic:custinter}} | ||
| Ligne 18 : | Ligne 17 : | ||
*{{#topic:GKCWWE}} | *{{#topic:GKCWWE}} | ||
**{{#topic:GKCAsk}} | **{{#topic:GKCAsk}} | ||
| + | **{{#topic:GKCSuggestedAnswers}} | ||
| + | **{{#topic:GKCSuggestNew}} | ||
**{{#topic:GKCBrowse}} | **{{#topic:GKCBrowse}} | ||
**{{#topic:GKCHistory}} | **{{#topic:GKCHistory}} | ||
| + | **{{#topic:NavigateHistoryEvents}} | ||
| + | **{{#topic:ViewEventDetails}} | ||
| + | **{{#topic:ViewFavorites}} | ||
| + | **{{#topic:ViewDocuments}} | ||
*{{#topic:cobrow}} | *{{#topic:cobrow}} | ||
*{{#topic:CustBrowse}} | *{{#topic:CustBrowse}} | ||
| Ligne 34 : | Ligne 39 : | ||
{{#topic:Videos}} | {{#topic:Videos}} | ||
| − | |||
*{{#topic:TeamCommunicator}} | *{{#topic:TeamCommunicator}} | ||
| − | + | [[Category:V:GC:v852]] | |
| − | [[Category:V:GC: | ||
Version du octobre 14, 2016 à 17:32
Welcome title: Aide de Workspace Web Edition
QuickStart title: Mise en route
channels title: Canaux
- Voice title: Appels
- email title: E-mail
- Chat title: Chat
- Facebook title: Facebook
- Twitter title: Twitter
custinter title: Interactions avec le client
- contacts title: Contacts
- hist title: Historique du contact et des interactions
- MyWorkbins title: Corbeilles
- Responses title: Réponses types
- GKCWWE title: Centre de connaissances
- GKCAsk title: Utilisation du menu Deman
- GKCSuggestedAnswers title: Comment utiliser les réponses suggérées ?
- GKCSuggestNew title: Comment suggérer de nouvelles réponses ?
- GKCBrowse title: Utilisation de l’onglet Parcourir
- GKCHistory title: Utilisation de l’onglet Historique
- NavigateHistoryEvents title: Comment naviguer à travers les événements d’historique ?
- ViewEventDetails title: Comment afficher les détails d’un événement ?
- ViewFavorites title: Comment afficher les favoris ?
- ViewDocuments title: Comment utiliser des documents ?
- GKCAsk title: Utilisation du menu Deman
- cobrow title: Sessions de recherche commune
- CustBrowse title: Historique du navigateur
intinter title: Interactions en interne
Outbound title: Campagne d’appels sortants
Reports title: Rapports
super title: Surveillance des agents
Nav title: Navigation dans Workspace
Videos title: "Didacticiels" vidéo
- TeamCommunicator title: Team Communicator
Help
* Use {{#topic:TopicName}} to create chapters, without no space in the TopicName.
* Use {{#topic:TopicName}} within a bullet to create topics.
* Use {{#topic:TopicName}} within a second-level bullet to create topics.
After save, click on the create link to edit the page and set up a H1 for the new topic.
Comments or questions about this documentation? Contact us for support!