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= Scrolling and Resizing the Views=
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= Viewing Alerts=
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The '''Alerts''' pane lists all active alerts, displaying each alert on an individual row.
  
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The views in the '''Alerts''' window each display alerts in their own individual rows:
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==Cycling Through Alerts==
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You can cycle through the alerts automatically or manually. CCAdv cycles through the alerts automatically if you select the '''Cycle''' checkbox. Otherwise, you can cycle through the alerts manually.
  
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* The '''Global''' view displays all alerts in one list.
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*In ''cycle'' mode, alerts are shown for each contact center in a carousel-like manner.  
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* The '''Contact Center''' views display alerts that are specific to each contact center.
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*If the cycle mode is not selected, you control the list of alerts that display.
  
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There is one '''Global''' view and one '''Contact Center''' view for each configured contact center that you have permissions to see. To display a list from which you can choose a contact center or the '''Global''' view, click the contact center name or the '''Global''' view in the navigation bar at the top of the '''Alerts''' window.
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Clear the '''Cycle''' check box to disable the automatic scrolling actions. When you turn off the cycle mode, the '''Alerts''' pane displays a complete list of alerts.
  
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{{NoteFormat|When the '''Alerts''' window is opened and there are no alerts, a "No Alerts" message appears.|2}}
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When the cycle mode is disabled, you can scroll through all of the alerts manually, or use the filters at the top of the '''Alerts''' pane to find specific alerts; see [[SearchFilter|Searching and Filtering Alerts]].
  
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You can scroll through the alerts automatically or manually by using the '''Auto''' or '''Manual''' radio button at the bottom of the window.  
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==Expanding and Collapsing Alerts==
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You can view alerts in collapsed or expanded mode. In expanded mode, the sparkline displays for metric threshold violation alerts (see [[AlertsAtts|Alerts Pane Attributes]] for more information about the sparkline). By default, alerts are displayed in collapsed mode.  
  
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*In '''Auto''' mode, alerts are shown for all contact centers in the '''Global''' view, then for each contact center in the '''Contact Center''' views in a carousel-like manner.  
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In collapsed mode, you can view basic alert information, such as:
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*In '''Manual''' mode, you control the list of alerts that display.
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* The name or message associated with the alert.
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* The metric value and alert severity indicator.
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* The alert's date and time information.
  
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Selecting '''Auto''' mode enables all auto actions, such as:
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See [[AlertsAtts|Alerts Pane Attributes]] for more information about the symbols and color-coding used in the '''Alerts''' pane.
  
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* Automatic scrolling through the '''All Alerts''' view ('''Global''') and then each '''Contact Center''' view, horizontally in a loop.
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In expanded mode, you can view the basic alert information, as well as a sparkline graph at the bottom of each metric threshold violation alert cell, with warning- and critical-colored bar graph indicators. The y-axis represents the metric value and the x-axis represents time.
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* Views switching automatically every 20 seconds (if you take no action).
 
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* Temporary disabling of '''Auto''' mode if you perform an action in the '''Alerts''' window.
 
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* Resumption of '''Auto''' mode if you take no further action after 15 seconds.
 
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* Disabling of '''Auto''' mode when you select''' Manual''' mode.
 
  
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Selecting '''Manual''' mode enables all manual actions, such as:
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To expand the display of an individual alert, in the cell that contains the alert for which you want to view the sparkline, click the drop-down arrow beside the '''Started'''/'''Duration''' information. To return to collapsed mode, click the arrow again.
  
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* Manual scrolling through the '''All Alerts''' and '''Contact Center''' views, vertically (up or down) and horizontally (right or left, using the arrows in the navigation bar).
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To expand or collapse all alerts in the '''Alerts''' pane simultaneously, click the '''Expand All/Collapse All''' link that displays above the '''Alerts''' pane. The link toggles between an expanded and collapsed view of the alerts.
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* Expanding or collapsing each individual alert.
 
  
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The '''Alerts''' window is resizable (minimum size 800 by 410 pixels). If it is expanded vertically, more alerts are displayed in the window. If it is expanded horizontally, more of the context in each alert is displayed in the window.
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For detailed descriptions of the alert attributes listed above, see [[AlertsAtts|Alerts Pane Attributes]].
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==Resizing the Alerts Pane==
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The '''Alerts''' pane is resizable horizontally. You can manually resize the width of the '''Alerts''' pane on your dashboard. Move your cursor over the space between the '''Alerts''' pane and the other panes on your dashboard until you see the split bar symbol ([[File:pma_ccadv-wa_horizontal-splitbar-indicator_852.png|link=]]), and then click and drag.
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To quickly collapse or expand the '''Alerts''' pane, use the collapse/expand arrows ([[File:pma_ccadv-wa_pane-expand-collapse-arrows-horizontal_852.png|12px|link=]]) that are available between the panes.
  
 
[[Category:V:PMA:DRAFT]]
 
[[Category:V:PMA:DRAFT]]

Version du octobre 3, 2017 à 17:59

Viewing Alerts

The Alerts pane lists all active alerts, displaying each alert on an individual row.

Cycling Through Alerts

You can cycle through the alerts automatically or manually. CCAdv cycles through the alerts automatically if you select the Cycle checkbox. Otherwise, you can cycle through the alerts manually.

  • In cycle mode, alerts are shown for each contact center in a carousel-like manner.
  • If the cycle mode is not selected, you control the list of alerts that display.

Clear the Cycle check box to disable the automatic scrolling actions. When you turn off the cycle mode, the Alerts pane displays a complete list of alerts.

When the cycle mode is disabled, you can scroll through all of the alerts manually, or use the filters at the top of the Alerts pane to find specific alerts; see Searching and Filtering Alerts.

Expanding and Collapsing Alerts

You can view alerts in collapsed or expanded mode. In expanded mode, the sparkline displays for metric threshold violation alerts (see Alerts Pane Attributes for more information about the sparkline). By default, alerts are displayed in collapsed mode.

In collapsed mode, you can view basic alert information, such as:

  • The name or message associated with the alert.
  • The metric value and alert severity indicator.
  • The alert's date and time information.

See Alerts Pane Attributes for more information about the symbols and color-coding used in the Alerts pane.

In expanded mode, you can view the basic alert information, as well as a sparkline graph at the bottom of each metric threshold violation alert cell, with warning- and critical-colored bar graph indicators. The y-axis represents the metric value and the x-axis represents time.

To expand the display of an individual alert, in the cell that contains the alert for which you want to view the sparkline, click the drop-down arrow beside the Started/Duration information. To return to collapsed mode, click the arrow again.

To expand or collapse all alerts in the Alerts pane simultaneously, click the Expand All/Collapse All link that displays above the Alerts pane. The link toggles between an expanded and collapsed view of the alerts.

For detailed descriptions of the alert attributes listed above, see Alerts Pane Attributes.

Resizing the Alerts Pane

The Alerts pane is resizable horizontally. You can manually resize the width of the Alerts pane on your dashboard. Move your cursor over the space between the Alerts pane and the other panes on your dashboard until you see the split bar symbol (Pma ccadv-wa horizontal-splitbar-indicator 852.png), and then click and drag.

To quickly collapse or expand the Alerts pane, use the collapse/expand arrows (Pma ccadv-wa pane-expand-collapse-arrows-horizontal 852.png) that are available between the panes.

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