Documentation:EZP:User:Welcome:DRAFT

Genesys Pulse Help

Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.

Important

You cannot use compatibility mode in Internet Explorer, even if you are using a supported version.

You can

• create dashboards or wallboards to monitor agents, agent groups, queues, and more.
• customize report widgets to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts.
• use widget templates to quickly create report widgets for your dashboard.

Ready? Get started.

Looking for answers to specific questions? Try these topics:

• Popular real-time reports
• Manage dashboards and wallboards
• Dashboard and wallboard examples
• Add reports to your dashboard or wallboard
• Display external content
• Statistic properties
• Report templates and statistics details

New to Pulse

Your version of Pulse might not include all the new functionality covered in this guide:

• Wallboards are now available.
• List of report templates included in Pulse.