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=Lancement de Workspace=
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=Launching Workspace=
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{{#anc:Launching Workspace}}
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'''Make sure that your headset is plugged in''' if you are using a softphone (a headset connected to your workstation) before you launch Workspace.
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Double-click the '''Workspace''' icon on your desktop to launch the application.
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[[Image:IW_desktop_shortcut_850.png|Workspace desktop icon|link=]]
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The Workspace [[Login|Login Window]] is displayed. Enter your credentials and other login information. After you log in, you might have to set your [[My_Status|status]] to '''Ready'''.
  
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Avant de lancer Workspace, si vous utilisez un softphone (un casque connecté à votre poste de travail), assurez-vous que votre casque d’écoute est branché.
 
 
{{NoteFormat|
 
{{NoteFormat|
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Lorsque vous accédez à Workspace, l’application est activée pour les casques qui sont branchés sur votre poste de travail. Si vous souhaitez utiliser un autre casque, sortez de Workspace, branchez le nouveau casque, puis relancez Workspace.
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*When you log in to Workspace, the application is enabled for any headsets that are plugged into your workstation. If you want to use a different headset, exit Workspace, plug in the new headset, then relaunch Workspace.
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*When you launch the application, Workspace might automatically update. Depending on how your system is configured, you might have the opportunity to reject the update. If you do not accept the update, it will be offered to you again the next time that you login.
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*Depending on the configuration of your environment, if you log in to a SIP Voice channel and your configured USB headset is not plugged in, you might be logged in to Workspace but not the SIP Voice channel. To complete login to the SIP Voice channel, plug in your USB headset.
 
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Double‑cliquez sur l'icône '''Workspace''' située sur votre Bureau pour lancer l'application.
 
  
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[[Image:IW_desktop_shortcut_850.png|frame|center|Workspace desktop icon|link=]]
 
  
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{{NoteFormat|Il se peut que Workspace se mette à jour automatiquement lorsque vous lancez l'application. En fonction de la configuration du système, vous pouvez éventuellement refuser la mise à jour. Si vous n'acceptez pas la mise à jour, elle vous sera proposé de nouveau lors de votre prochaine connexion.|1}}
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==What do I do if I see: "Cannot start Workspace SIP Endpoint"==
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If you see the error message "Cannot start Workspace SIP Endpoint", it is possible that the SIP Endpoint is not installed or was not installed correctly on your workstation.
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To see if it is installed, go to the Windows '''Start''' menu and look for the '''Workspace SIP Endpoint''' application there. Try launching it from the '''Start''' menu. If it does not launch or you get the same error message, ask your administrator to review the installation of SIP Endpoint on your workstation. You can give them this link to the document that describes how to install it: <nowiki>https://docs.genesys.com/Documentation/IW/8.5.1/Dep/InstallingTheIWSIPEndpoint</nowiki>
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If, after installing or reinstalling the SIP Endpoint you still get the error, please ask your administrator to contact Genesys Customer Care as there might be other issues with your installation, and they can help to troubleshoot the problem.
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==Related Resources==
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The ''Workspace Desktop Edition User's Guide'' (English only) provides detailed lessons for using all the features of Workspace. You might find the following lessons useful:
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/LogIn Log In]
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/MainWindow Main Window Basics]
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/WindowsAndViews Workspace Windows and Views]
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/BasicUseCaseSummary Basic Use-Case Summary]
  
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La [[Login|fenêtre Connexion]] de Workspace s'affiche.
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====Related topics====
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* [[Composite_Views_Overview|Functionality Overview]]
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* [[Atomic_Views_Overview|Components, Features, and Controls]]
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* [[Welcome|Workspace Desktop Edition Help]]
  
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<!-- Available styles: (default)-Important, 2-Tip, 3-Warning -->
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====Top 10 pages====
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{{NoteFormat|En fonction de la configuration de votre environnement, si vous vous connectez à un canal Voix SIP et que le casque USB configuré n'est pas branché, il se peut que vous soyez connecté à Workspace, mais pas au canal Voix SIP. Pour effectuer la connexion au canal Voix SIP, branchez votre casque USB.|1}}
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# [[Welcome|Workspace Desktop Edition Help]]
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# [[Main_Window|Main Window]]
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# [[My_Status|My Status]]
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# [[Contact_Record|Contact Directory]]
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# [[Workbins|Workbins]]
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# [[Composite_Views_Overview|Functionality Overview]]
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# [[My_Messages|My Messages]]
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# [[Login|Login]]
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# [[Voice_Consult|Voice Consultation]]
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# [[Atomic_Views_Overview|Components, Features, and Controls]]
  
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]]
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]]
 
[[Category:V:IW:DRAFT]]
 
[[Category:V:IW:DRAFT]]

Version du décembre 7, 2017 à 12:50

Launching Workspace

Make sure that your headset is plugged in if you are using a softphone (a headset connected to your workstation) before you launch Workspace.

Double-click the Workspace icon on your desktop to launch the application.

Workspace desktop icon|link=

The Workspace Login Window is displayed. Enter your credentials and other login information. After you log in, you might have to set your status to Ready.

Important
  • When you log in to Workspace, the application is enabled for any headsets that are plugged into your workstation. If you want to use a different headset, exit Workspace, plug in the new headset, then relaunch Workspace.
  • When you launch the application, Workspace might automatically update. Depending on how your system is configured, you might have the opportunity to reject the update. If you do not accept the update, it will be offered to you again the next time that you login.
  • Depending on the configuration of your environment, if you log in to a SIP Voice channel and your configured USB headset is not plugged in, you might be logged in to Workspace but not the SIP Voice channel. To complete login to the SIP Voice channel, plug in your USB headset.


What do I do if I see: "Cannot start Workspace SIP Endpoint"

If you see the error message "Cannot start Workspace SIP Endpoint", it is possible that the SIP Endpoint is not installed or was not installed correctly on your workstation.

To see if it is installed, go to the Windows Start menu and look for the Workspace SIP Endpoint application there. Try launching it from the Start menu. If it does not launch or you get the same error message, ask your administrator to review the installation of SIP Endpoint on your workstation. You can give them this link to the document that describes how to install it: https://docs.genesys.com/Documentation/IW/8.5.1/Dep/InstallingTheIWSIPEndpoint

If, after installing or reinstalling the SIP Endpoint you still get the error, please ask your administrator to contact Genesys Customer Care as there might be other issues with your installation, and they can help to troubleshoot the problem.

Related Resources

The Workspace Desktop Edition User's Guide (English only) provides detailed lessons for using all the features of Workspace. You might find the following lessons useful:

Related topics

Top 10 pages

  1. Workspace Desktop Edition Help
  2. Main Window
  3. My Status
  4. Contact Directory
  5. Workbins
  6. Functionality Overview
  7. My Messages
  8. Login
  9. Voice Consultation
  10. Components, Features, and Controls
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