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=Présentation des tâches vocales=
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=Voice Tasks Overview=
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{{#anc:Voice Tasks Overview}}
 
  
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Les tâches vocales vous permettent d'initialiser des interactions avec des cibles internes.
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Voice tasks enable you to initiate interactions with internal targets.
  
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* [[Voice_Interaction|Interaction vocale]] : permet de connaître toutes les informations nécessaires pour traiter une interaction vocale avec un contact ou un agent interne.
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* [[Voice_Interaction|Voice Interaction]]—Enables you to view the information that is necessary to handle a voice interaction with a contact or internal agent.
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* [[Internal_Voice_Interaction|Interaction vocale interne]] : permet de lancer une interaction vocale avec une cible interne.
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* [[Internal_Voice_Interaction|Internal Voice Interaction]]—Enables you to start a voice interaction with an internal target.
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* [[Voice_Consult|Consultation vocale]] : permet d'établir une consultation avec un autre agent au sujet de l'[[Voice_Interaction|interaction vocale]] en cours. Les consultations vocales lancées à partir d'une interaction active permettent à votre cible interne de visualiser les données de contexte, ainsi que les informations et l'historique relatifs au contact. L'agent cible est libre de refuser votre demande de consultation. Vous pouvez également transférer votre appel vers une consultation active ou établir une conférence à partir de cet appel.
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* [[Voice_Consult|Voice Consult]]—Enables you to consult with another agent about the current [[Voice_Interaction|voice interaction]]. Voice consultations that are started from an active interaction enable your internal target to view case data, contact information, and history. The target agent can choose not to accept your consultation request. You can also transfer or conference your call to an Active Consultation.
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* [[Voice_Recording|Enregistrement vocal]] : permet d'enregistrer l'interaction vocale en cours avec un contact ou une cible interne (pour les agents VoIP/SIP uniquement).
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* [[Voice_Recording|Voice Recording]]—Enables you to record the current voice interaction with a contact or an internal target (for VoIP-/SIP-enabled agents only).
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* [[Video_Interaction|Interaction vidéo]] : permet d'envoyer et de recevoir un flux vidéo dans le cadre d'un appel vocal.
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* [[Video_Interaction|Video Interaction]]—Enables you to send and receive a video stream as part of a voice call.
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* [[Voice_Interaction#Screen_Capture|Screen Capture]]—Enables you to record your screen during the current interaction with a contact or an internal target (for VoIP-/SIP-enabled agents only).
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==Related Resources==
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-->
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The ''Workspace Desktop Edition User's Guide'' (English only) provides detailed lessons for using all the features of Workspace. You might find the following lessons useful:
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/HandleAVoiceCall Handle A Voice Call]
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/MainWindow Main Window Basics]
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/WindowsAndViews Workspace Windows and Views]
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/BasicUseCaseSummary Basic Use-Case Summary]
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====Related topics====
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* [[Composite_Views_Overview|Functionality Overview]]
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* [[Atomic_Views_Overview|Components, Features, and Controls]]
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* [[Welcome|Workspace Desktop Edition Help]]
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====Top 10 pages====
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# [[Welcome|Workspace Desktop Edition Help]]
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# [[Main_Window|Main Window]]
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# [[My_Status|My Status]]
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# [[Contact_Record|Contact Directory]]
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# [[Workbins|Workbins]]
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# [[Composite_Views_Overview|Functionality Overview]]
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# [[My_Messages|My Messages]]
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# [[Login|Login]]
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# [[Voice_Consult|Voice Consultation]]
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# [[Atomic_Views_Overview|Components, Features, and Controls]]
  
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]]
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]]
 
[[Category:V:IW:DRAFT]]
 
[[Category:V:IW:DRAFT]]

Version du décembre 7, 2017 à 12:50

Voice Tasks Overview

Voice tasks enable you to initiate interactions with internal targets.

  • Voice Interaction—Enables you to view the information that is necessary to handle a voice interaction with a contact or internal agent.
  • Internal Voice Interaction—Enables you to start a voice interaction with an internal target.
  • Voice Consult—Enables you to consult with another agent about the current voice interaction. Voice consultations that are started from an active interaction enable your internal target to view case data, contact information, and history. The target agent can choose not to accept your consultation request. You can also transfer or conference your call to an Active Consultation.
  • Voice Recording—Enables you to record the current voice interaction with a contact or an internal target (for VoIP-/SIP-enabled agents only).
  • Video Interaction—Enables you to send and receive a video stream as part of a voice call.

Related Resources

The Workspace Desktop Edition User's Guide (English only) provides detailed lessons for using all the features of Workspace. You might find the following lessons useful:

Related topics

Top 10 pages

  1. Workspace Desktop Edition Help
  2. Main Window
  3. My Status
  4. Contact Directory
  5. Workbins
  6. Functionality Overview
  7. My Messages
  8. Login
  9. Voice Consultation
  10. Components, Features, and Controls
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