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= Interaction vidéo=
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= Video Interaction=
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{{#anc: Video Interaction}}
 
  
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La fenêtre d'interaction vidéo est une vue flottante depuis laquelle vous pouvez visualiser un flux vidéo entrant provenant d'un contact ou d'une autre cible. Le flux vidéo peut provenir d'un appareil mobile ou d'un ordinateur équipé d'une webcam. Si votre système intègre une caméra vidéo, vous pouvez envoyer un flux vidéo au contact.
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The Video Interaction window is a floating view that enables you to view an inbound video stream from a contact or other target. The video stream might come from a mobile device or a computer that is equipped with a webcam. If you have a video camera as part of your system, you can send a video stream to the contact.
  
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La fenêtre d'interaction vidéo vous permet d'afficher les deux flux vidéo simultanément ou uniquement le flux vidéo entrant.
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The Video Interaction window enables you to view both video streams simultaneously, or only the inbound video stream.
  
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[[File:IW_Start_Video_Button_850.png|link=]] — Cliquez sur Démarrer vidéo pour connecter le flux vidéo pendant un appel vocal intégrant un composant vidéo. Ce bouton est disponible dans la barre Interaction uniquement si un composant vidéo est associé à l'appel.
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[[File:IW_Start_Video_Button_850.png|link=]] — Click Start Video to connect to the video stream during a voice call that also has a video component. This button is displayed in the Interaction Bar only if the call has a video component.
  
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[[File:IW_Stop_Video_Button_850.png|link=]] — Cliquez sur Arrêter vidéo pour fermer la fenêtre d'interaction vidéo. Cette action ne raccroche pas l'appel ; elle interrompt uniquement l'affichage du flux vidéo et l'envoi de votre flux vidéo au contact.
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[[File:IW_Stop_Video_Button_850.png|link=]] — Click Stop Video to close the Video Interaction window. This does not end the call, it only stops the video stream from being displayed and stops sending your video stream to the contact.
  
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Dans la barre Interaction, utilisez le bouton Démarrer/arrêter vidéo pour afficher ou masquer la fenêtre vidéo.
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In the Interaction Bar, use the button Start/Stop Video enable to display or hide the video window.
  
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Les boutons suivants vous permettent de contrôler le flux vidéo :
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The following buttons enable you to control the video stream:
  
 
<ul>
 
<ul>
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<li>[[File:IW_Start_Video_Camera_Button_850.png|link=]]/[[File:IW_Stop_Video_Camera_Button_850.png|link=]] &mdash; Cliquez sur ces boutons pour démarrer ou arrêter le flux vidéo pendant un appel vocal supportant cette fonction. Cette fonction permet de mettre la vidéo "en attente". Elle n'affecte pas l'appel vocal. Le flux vidéo envoie un message à votre contact indiquant "En attente". Si vous mettez l'appel vocal en attente, l'appel vidéo passe également en attente.</li>
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<li>[[File:IW_Start_Video_Camera_Button_850.png|link=]]/[[File:IW_Stop_Video_Camera_Button_850.png|link=]] &mdash; Click to start or stop the video stream component of a video-enabled voice call. Use this feature to put the video "on hold". This has no effect on the voice call. The video stream sends a message to your contact that says "On Hold". If you put the voice call on hold, the video call is also put on hold.</li>
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<li>[[File:IW_Hold_Call_Button_850.png|link=]] &mdash; Permet de placer l'appel en attente et de reprendre la communication. L'état de l'appel bascule sur <tt>En attente</tt>, puis revient sur <tt>Connecté</tt> lorsque vous reprenez la ligne. Lorsque vous mettez l'appel vocal en attente, le flux vidéo passe également en attente. Vous-même et le contact n'avez plus de contact visuel à travers le flux vidéo. Le message "Vidéo en attente" est visible par le contact.</li>
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<li>[[File:IW_Hold_Call_Button_850.png|link=]] &mdash; Put the call on hold and retrieve the call. The call status changes to <tt>On Hold</tt>, and then back to <tt>Connected</tt> when you retrieve the call. When you put the call on hold, the video stream is also put on hold. You and the contact can no longer see each other's video streams. A "Video on Hold" message is displayed to the contact.</li>
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<li>[[File:IW_Show_Video_Thumbnail_Button_850.png|link=]]/[[File:IW_Hide_Video_Thumbnail_Button_850.png|link=]] &mdash; Cliquez sur ces boutons pour afficher ou masquer la vue miniature de votre flux vidéo dans la fenêtre d'interaction vidéo.</li>
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<li>[[File:IW_Show_Video_Thumbnail_Button_850.png|link=]]/[[File:IW_Hide_Video_Thumbnail_Button_850.png|link=]] &mdash; Click to show or hide in the Video Interaction window the thumbnail view of your video stream.</li>
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<li>[[File:IW_Switch_View_Video_Button_850.png|link=]] &mdash; Cliquez sur ce bouton pour afficher dans la fenêtre d'interaction vidéo la vue du flux vidéo entrant ou la vue du flux vidéo provenant de votre webcam.</li>
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<li>[[File:IW_Switch_View_Video_Button_850.png|link=]] &mdash; Click to toggle the view of the Video Interaction window between the inbound video stream and the video stream from your web cam.</li>
 
</ul>
 
</ul>
  
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Vous pouvez redimensionner la fenêtre d'interaction vidéo en cliquant sur les coins de la fenêtre et en les déplaçant. Workspace garde en mémoire la taille et la position de la dernière fenêtre d'interaction vidéo utilisée.
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You can resize the Video Interaction window by clicking and dragging the edges of the window. Workspace remembers the size and position of the last Video Interaction window that you used.
  
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Une fois l'appel vocal terminé, le flux vidéo s'arrête et la fenêtre d'interaction vidéo se ferme.
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When you end the voice call, the video stream will also end and the Video Interaction window is closed.
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==Related Resources==
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The ''Workspace Desktop Edition User's Guide'' (English only) provides detailed lessons for using all the features of Workspace. You might find the following lessons useful:
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/HandleAVoiceCall#Handling_a_Voice_Call_with_Video Handle a Voice Call with Video]
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/MainWindow Main Window Basics]
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* [https://docs.genesys.com/Documentation/IW/8.5.1/User/WindowsAndViews Workspace Windows and Views]
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====Related topics====
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* [[Composite_Views_Overview|Functionality Overview]]
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* [[Atomic_Views_Overview|Components, Features, and Controls]]
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* [[Welcome|Workspace Desktop Edition Help]]
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====Top 10 pages====
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# [[Welcome|Workspace Desktop Edition Help]]
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# [[Main_Window|Main Window]]
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# [[My_Status|My Status]]
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# [[Contact_Record|Contact Directory]]
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# [[Workbins|Workbins]]
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# [[Composite_Views_Overview|Functionality Overview]]
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# [[My_Messages|My Messages]]
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# [[Login|Login]]
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# [[Voice_Consult|Voice Consultation]]
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# [[Atomic_Views_Overview|Components, Features, and Controls]]
  
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]][[Category:V:IW:DRAFT]]
 
[[Category:Workspace_Desktop_Edition_8.5.1_Help]][[Category:V:IW:DRAFT]]

Version du décembre 7, 2017 à 12:50

Video Interaction

The Video Interaction window is a floating view that enables you to view an inbound video stream from a contact or other target. The video stream might come from a mobile device or a computer that is equipped with a webcam. If you have a video camera as part of your system, you can send a video stream to the contact.

The Video Interaction window enables you to view both video streams simultaneously, or only the inbound video stream.

IW Start Video Button 850.png — Click Start Video to connect to the video stream during a voice call that also has a video component. This button is displayed in the Interaction Bar only if the call has a video component.

IW Stop Video Button 850.png — Click Stop Video to close the Video Interaction window. This does not end the call, it only stops the video stream from being displayed and stops sending your video stream to the contact.

In the Interaction Bar, use the button Start/Stop Video enable to display or hide the video window.

The following buttons enable you to control the video stream:

  • IW Start Video Camera Button 850.png/IW Stop Video Camera Button 850.png — Click to start or stop the video stream component of a video-enabled voice call. Use this feature to put the video "on hold". This has no effect on the voice call. The video stream sends a message to your contact that says "On Hold". If you put the voice call on hold, the video call is also put on hold.
  • IW Hold Call Button 850.png — Put the call on hold and retrieve the call. The call status changes to On Hold, and then back to Connected when you retrieve the call. When you put the call on hold, the video stream is also put on hold. You and the contact can no longer see each other's video streams. A "Video on Hold" message is displayed to the contact.
  • IW Show Video Thumbnail Button 850.png/IW Hide Video Thumbnail Button 850.png — Click to show or hide in the Video Interaction window the thumbnail view of your video stream.
  • IW Switch View Video Button 850.png — Click to toggle the view of the Video Interaction window between the inbound video stream and the video stream from your web cam.

You can resize the Video Interaction window by clicking and dragging the edges of the window. Workspace remembers the size and position of the last Video Interaction window that you used.

When you end the voice call, the video stream will also end and the Video Interaction window is closed.

Related Resources

The Workspace Desktop Edition User's Guide (English only) provides detailed lessons for using all the features of Workspace. You might find the following lessons useful:

Related topics

Top 10 pages

  1. Workspace Desktop Edition Help
  2. Main Window
  3. My Status
  4. Contact Directory
  5. Workbins
  6. Functionality Overview
  7. My Messages
  8. Login
  9. Voice Consultation
  10. Components, Features, and Controls
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