Agent Table of Contents Page
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[[Category:V:GC:v852]] | [[Category:V:GC:v852]] | ||
Version du janvier 27, 2016 à 16:10
Welcome title: Aide de Workspace Web Edition
QuickStart title: Mise en route
channels title: Canaux
- Voice title: Appels
- email title: E-mail
- Chat title: Chat
- Facebook title: Facebook
- Twitter title: Twitter
custinter title: Interactions avec le client
- contacts title: Contacts
- hist title: Historique du contact et des interactions
- MyWorkbins title: Corbeilles
- Responses title: Réponses types
- GKCWWE title: Centre de connaissances
- GKCAsk title: Utilisation du menu Deman
- GKCSuggestedAnswers title: Comment utiliser les réponses suggérées ?
- GKCSuggestNew title: Comment suggérer de nouvelles réponses ?
- GKCBrowse title: Utilisation de l’onglet Parcourir
- GKCHistory title: Utilisation de l’onglet Historique
- NavigateHistoryEvents title: Comment naviguer à travers les événements d’historique ?
- ViewEventDetails title: Comment afficher les détails d’un événement ?
- ViewFavorites title: Comment afficher les favoris ?
- ViewDocuments title: Comment utiliser des documents ?
- GKCAsk title: Utilisation du menu Deman
- cobrow title: Sessions de recherche commune
- CustBrowse title: Historique du navigateur
intinter title: Interactions en interne
Outbound title: Campagne d’appels sortants
Reports title: Rapports
super title: Surveillance des agents
Nav title: Navigation dans Workspace
Videos title: "Didacticiels" vidéo
Help
* Use {{#topic:TopicName}} to create chapters, without no space in the TopicName.
* Use {{#topic:TopicName}} within a bullet to create topics.
* Use {{#topic:TopicName}} within a second-level bullet to create topics.
After save, click on the create link to edit the page and set up a H1 for the new topic.
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