Documentation:PMA:CCAWAHelp:UseRsrceMgmt:DRAFT

Using Resource Management

Open Resource Management from Contact Center Advisor or Workforce Advisor by doing one of the following:

• Selecting a Single Row from the Contact Centers Pane
• Selecting One or Multiple Rows from the Applications or Contact Groups Panes
• Selecting One or Multiple Rows from the Agent Groups Pane

You cannot select rows across panes; for example, you cannot select a row on the Applications pane and a row on the Contact Centers pane.

See also:

• Selecting Your View of the Information Displayed for Agents
• Refreshing an Agent's Current Status
• Sorting the List of Agents
• Agent Groups in the RMC Filter
• Filtering the List of Agents
• Viewing Performance Metrics for Agents