Products Management
Cloud (VCC for Service Cloud)
true
G1 (Business Edition Premise)
BusSol (Business Solutions)
CC (Call Concentrator)
README (CD Readmes)
CCTI (Cloud CTI)
true
Composer (Composer)
CS (Context Services)
CM (Conversation Manager)
ST (Customer Care Tools)
CIP (Customer Interaction Portal)
ES (eServices)
GA (Genesys Administrator)
GAX (Genesys Administrator Extension)
AS (Genesys Agent Scripting)
PSAAS (Genesys Business Edition)
true
GClient (Genesys Softphone)
GCB (Genesys Co-browse)
GD (Genesys Desktop)
GEC (Genesys Expert Contact)
GE (Genesys Express)
GH (Genesys Hub)
GIM (Genesys Info Mart)
GDP (Genesys Interaction SDK)
CR (Genesys Interaction Recording)
GI2 (Genesys Interactive Insights)
GPH (Genesys IP Phone)
MS (Genesys Media Server)
GMS (Genesys Mobile Services)
GC (Genesys Premier Edition)
GRS (Genesys Rules System)
GSA (Genesys Skills Assessor)
GS (Genesys Studio)
GTM (Genesys Training Manager)
GVP (Genesys Voice Platform)
GWE (Genesys Web Engagement)
GETS (GETS)
GP (Gplus Adapters)
HPE (Hosted Provider Edition)
HTCC (Workspace Web Edition & Web Services)
IWD (intelligent Workload Dist.)
ICON (Interaction Concentrator)
IV (IVR Interface Option)
GEKM (Knowledge Management)
LRM (License Reporting Manager)
LDS (Load Distribution Server)
LPA (LivePerson Adapter)
FR (Management Framework)
OS (Orchestration Server)
OU (Outbound Contact)
PMA (Performance Advisors)
PSDK (Platform SDK)
EZP (Pulse)
GQM (Quality Management)
RAA (RAA)
RN (Release Notes)
RT (Reporting)
SDK (SDK)
STT (Simulator Test Toolkit)
SIPC (SIP Cluster)
SESA (SIP Endpoint SDK for Apple OS)
SESDK (SIP Endpoint SDK)
SESN (SIP Endpoint SDK for .NET)
FS (SIP Feature Server)
SIPS (SIP Server)
GSV (SIP Voicemail)
STA (Speech and Text Analytics)
RTME (Stat Server)
SM (Stream Manager)
SPMI (SpeechMiner)
System (System-Level Guides)
TS (T-Servers)
UCC (UC Connector)
R (Universal Routing)
VC (Voice Callback)
VG (VoiceGenie)
VTO (Voice Treatment Option)
WRTC (Web Real-Time Communications)
WM (Workforce Management)
IW (Workspace Desktop Edition)
AVP (Agent Voice Portal)
true
ATP (Agent Text Portal)
true
CXB (CX Builder)
true
CXA (CX Analytics)
true
EGAG (Engage)
true
ISIG (Insight)
true
MMM (Mobile Messaging)
true
Premier (Premier)
true
Business (Business)
IHG (Genesys Cloud - IHG)
true
Best (Best Practices and White Papers)
Use {{#product:productShortName|displayName|isolated}} to define a new product.
* displayName, and isolated can be left empty.
* If your product is isolated, set the isolated parameter to true.
* If your product has FAQs enabled, set the isolated parameter to empty and set the faq parameter to true. For example, {{#product:KC|Knowledge Center||true}}
* If your product has Ratings enabled, set the isolated and FAQs parameters to empty and set the Rating parameter to true. For example, {{#product:KC|Knowledge Center|||true}}
* If your product is part of Cloud and should display the Cloud dropdown, set the isolated, FAQs and Rating parameters to empty and set the Cloud parameter to true. For example, {{#product:KC|Knowledge Center||||true}}
* If you leave displayName empty, productShortName will be used in links.
* This product list MUST match the products listed in LocalSettings.php $ponyDocsProductsList.