CCAWAHelp Table of Contents Page

Welcome title: Aide de Contact Center Advisor et Workforce Advisor de Genesys

Access title: Autorisations et accès en fonction du rôle

Using title: Utilisation du tableau de bord

• ViewingData title: Affichage des données du centre de contacts
  
  • CCACCPane title: Utilisation de Contact Center Advisor
    
  • CCAAppsAGs title: Contact Center Advisor: Applications and Agent Groups Panes
    
  • WACCPane title: Utilisation de Workforce Advisor
    
  • WAContGpsAgtGps title: Workforce Advisor: Contact Groups and Agent Groups Panes
    
• MetricGraph title: Représentation graphique des métriques
  
  • MetricGphWindow title: Présentation de la fenêtre Représentation graphique des métriques
    
  • ReadGraph title: Lecture du graphique
    
  • GphMetsProfs title: Représentation graphique des métriques et profils de temps
    
  • MetsSaveDiscard title: Données graphiques enregistrées et supprimées
    
  • MetsSelectPart title: Utilisation du curseur de plage horaire pour sélectionner les données à afficher dans la fenêtre Représentation graphique des métriques
    
• ViewAlerts title: Utilisation du volet Alertes
  
  • AlertsAtts title: Attributs du volet Alertes
    
    • ScrollResize title: Affichage des alertes
      
    • SearchFilter title: Recherche et filtrage d'alertes
      
    • ToolTips title: Displaying ToolTips
      
    • ChangeView title: Changing the Contact Center View
      
    • ActMgmtRpt title: Launching the Action Management Report
      
  • AlertsMap title: Common Map Views and Functionality
    
    • CCAdvMap title: Contact Center Advisor Map
      
    • WAMap title: Workforce Advisor Map
      
• MetsColumns title: Utilisation du sélecteur de colonne
  
• MetsLibrary title: Utilisation des bibliothèques de métriques
  
• UsageGuide title: Usage Guidelines
  
• Accessibility title: Accessibilité
  

AlrtActMgmt title: Alert and Action Management

• AlrtMgmtTab title: Alert Management Module
  
  • KeyActRpts title: Key Action Reports Table
    
  • AlertsTable title: Alerts Table
    
  • DispKeyActRpts title: Displaying the Key Action Reports for an Alert
    
  • DispAlerts title: Displaying the Alerts for a Key Action Report
    
  • DelKeyAcRpts title: Deleting Key Action Reports
    
  • ViewOpts title: View Options
    
  • SortRows title: Sorting the Rows
    
  • RefreshData title: Refreshing the Data
    
  • Filters title: Filters
    
  • PsnlSets title: Personalized Settings
    
• ActMgmtRpts title: Action Management Report Page
  
  • AddKeyActRpt title: Adding a Key Action Report from the Map
    
  • EditKeyActRpt title: Modifying a Key Action Report
    

RsrceMgmt title: Resource Management Console

• UseRsrceMgmt title: Using Resource Management
  
  • SelectRow title: Selecting a Single Row from the Contact Centers Pane
    
  • SlctMultiRowApp title: Selecting Multiple Rows from the Applications or Contact Groups Panes
    
  • SlctMultiRowAgt title: Selecting Multiple Rows from the Agent Groups Pane
    
  • SelectView title: Selecting Agent Information to View
    
  • RefreshAgtStat title: Refreshing Agent Information
    
  • SortAgts title: Sorting the List of Agents
    
  • AgtGrpsAdvVSRMC title: Agent Groups in the RMC Filter
    
  • FilterAgts title: Filtering the List of Agents
    
  • PerfMetsAgts title: Viewing Performance Metrics for Agents
    
• ManageAgts title: Managing Agents
  
  • SlctAgts title: Selecting Agents from the Contact Centers Pane
    
  • ManageSkills title: Managing Agent Skills and Status
    
  • MaintainSkills title: Maintaining Agent Skills and Skill Levels
    
  • LogOutAgt title: Logging Out an Agent
    
• Notifs title: Using Notifications
  
  • NotifParties title: Notifying About Change to Skill or Status
    
  • NotifAgts title: Notifying Agents About Changes
    
  • NewNotif title: Creating a New Notification Template
    
  • UseNotif title: Using a Previously Created Notification Template
    
  • NotifLists title: Maintaining Notification Lists
    

PerfMonitor title: Performance Monitor

• ChooseInfo title: Choosing the Information to Monitor
  
• Snapshot title: Creating a Snapshot of the Performance Monitor
  
• CapCallFlow title: Current Capacity and Call Flow
  
• AppMetrics title: Application Metrics
  

WhatIf title: Workforce What-If Tool

• WIfToolOp title: Workforce What-If Tool Operation
  
  • Forecast title: Forecasting Metric Values
    
  • ReRun title: Re-running a Calculation with New Values
    
• Scenarios title: What-If Scenarios
  
  • Scenario1 title: Scenario 1—Typical Call Volume, Agents Call in Sick
    
  • Scenario2 title: Scenario 2—Achieving 80% Service Level with 55 Agents
    
  • Scenario3 title: Scenario 3—Call Volumes Fall, Reduce Staffing Levels