Getting Started

You can use the Workforce Management (WFM) Agent UI to:

• View your schedule.
• Select a scenario for schedule bidding.
• Indicate your schedule preferences.
• See how much time off you have of each time-off type.
• Request time off.
• View other agents' schedules (if enabled at your site).
• Trade your schedule days with other agents (if enabled at your site).

Security Features

Whether you can view other agents' schedules or other agents can view yours, depends on how your system administrator has set up WFM Web. Regardless of the set up, other agents can never set preferences or make vacation requests for you, nor vice versa.

To ensure system security, WFM Web displays the timestamp information from the previous login in the GUI the next time you log in through the agent desktop or agent mobile interface, alerting you of any unauthorized use of your login credentials.