Creating and Deleting Activities

You can add an activity or a multi-site activity by creating a new one or by copying an existing one. You can also delete existing Activities.

Creating an Activity

1. In the Objects pane, select the site to which you want to add the new activity.
2. When the Activities pane opens, select New Activity .
   The Activity Properties pane opens with the default name New Activity (<number>).
3. In the Activity Properties and Hours of Operation sections, populate the fields as described in Activity Properties.
4. Click Save Now .
5. Configure the activity, as explained in Adding Activities to Activity Sets, Configuring Skills for Activities, Associating Agents with Activities.
   See also, Statistics Configuration for Activities.  

Creating a Multi-Site Activity

1. On the Objects pane, select the business unit, to which you want to add the new multi-site activity.
2. Select New Multi-Site Activity .
   The Multi-Site Activities Properties pane opens.
3. In the Multi-Site Activity Properties and Hours of Operation sections, populate the fields as described in Multi-site Activity Properties.
4. Click Save Now .

Creating Activities and Multi-Site Activities Using Copy

To create a new activity or multi-site activity by copying an existing one:

1. In the Activities pane, select an activity or multi-site activity.
2. Select Copy .
   The Activity Assignment pane opens.
3. In the Name field, rename the activity, if necessary. (The name must be unique with the site or business unit [BU].)
4. In the Associate Copied Activity With The Following Site (for multi-site, BU) section, select the site (or BU) with which you want this activity to be associated.
5. Click Save Now .

Deleting Activities and Multi-Site Activities

To delete an activity or multi-site activity:

1. Select the activity in the Activities pane.
2. Click Delete .
3. When the Confirmation dialog opens, click Yes to delete or No to cancel the action.