Assigning Activities To Multi-Site Activities

Multi-Site Activities are regular activities which are performed at specific contact centers that are being combined, for tracking purposes, into a single multi-site activity associated with a business unit.

Use the Activities pane within the Multi-Site Activities view to associate activities with multi-site activities. To open this pane, select Activities at the top of the Multi-Site Activity Properties pane.

To assign an activity to a multi-site activity:

1. In the Activities pane, select the multi-site activity, with which you want to associate activities.
2. At the top of the Multi-Site Activity Properties pane, click Activities.
   The Associated Activities pane opens.
3. Click Assign regular activities   .
   The Activities pane opens.
4. Select the activities you want to associate with this multi-site activity.
   To quickly find an activity, type the activity name into the Search field.
   Conseil

   An activity can belong to only one multi-site activity. Only activities for the selected business unit are available. Activities for other business units do not appear.
5. When you have selected all activities, click Apply .
6. In the Associated Activities pane, click Save Now .

Configure Skills and Statistics

After assigning activities, you can configure Skills and Statistics:

Click Skills at the top of the Multi-Site Activities Properties pane to configure the skills that you want to be tracked for the multi-site activity. See Configuring Skills for Multi-Site Activities.

Configure the statistics you want to be tracked for the multi-site activity. For more information, see Configuring Statistics for a Multi-Site Activity.

Using Filters To Assign Activities To Multi-Site Activities

1. In the Activities pane, click Filter .
   The Filter pane opens.
2. In the Sites list, do one of the following:
   • Remove the check mark in the All check box and select the sites, to which you want to assign these groups and activities.
   • Retain the check mark in the All check box. (If this box is checked, the activities and groups apply to all sites in the list.)
3. In the Multi-Site Activities section, do one of the following:
   • Remove the check mark in the All check box and select the multi-site activities, to which you want to assign these groups and activities.
   • Retain the check mark in the All check box. (If this box is checked, the activities and groups apply to all multi-site activities in the list.)
4. Click Apply .