Routage/eServices
La section Routage/eServices de Configuration Manager permet de configurer les objets suivants :
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Genesys Engage
- System Guides / Release Notes / Other
- Genesys Cloud
- Premier Edition
- VCC for Service Cloud
- Business Edition
- Business Edition
- Desktops and Gplus Adapters
- Genesys Rules System
- Interaction Workspace
- Workspace Desktop Edition
- Workspace Web Edition
- Framework
- Genesys Administrator
- Multi-Channel
- intelligent Workload Distribution
- Other Products
- Outbound
- Performance Management - Advisors
- Performance Advisors
- Reporting
- Pulse
- Routing
- SDKs
- Voice Self Service
- Workforce Management
- Workforce Management