Workspace Desktop Edition Help

Genesys Workspace Desktop Edition (Workspace) is a modular, customizable application that enables you to handle contact-center interactions, monitor contact-center and personal KPIs, and consult with your colleagues.

The Workspace Desktop Edition Help contains information about how to:

• Use the Windows and Views to handle customer interactions, according to your role in the contact-center.
• Use the components, features, and controls that enable you to complete tasks, according to your role in the contact-center.
• Launch Workspace.
• Use keyboard navigation and accessibility.