IWD Genesys Administrator Extension Plugin Help

This is the iWD Genesys Administrator Extension (GAX) Plug-in Help. Here you can get help about:

• Business Structure—Solutions, Departments and Processes and their attributes and metrics.
• Configuring an iWD Tenant—iWD-specific tasks for configuring a Tenant.
• Data Mart—Configuration details, including Logging, Database, Stat Server, Schedules, Expirations, Tenant Attributes, Department Attributes, Process Attributes, Task Attributes and Dimension Mapping.
• Data Mart Dashboard—A real-time view of the status of iWD Services.
• Lookup Tables—Creating and modifying Lookup Tables.
• Configuring iWD-specific Capture Points—Configuring iWD Capture Points.