Viewing Performance Metrics for Agents

You can display performance metrics from Stat Server. Performance metrics are available on a per-agent basis measured over the last five minutes. To view them, perform the following steps:

1. Click the Column Chooser icon.
2. The Performance Metrics Column Chooser dialog box appears. The dimmed columns are always displayed by default.
3. Select the performance metrics to be displayed.
4. Click OK.

The performance metrics appear to the right of the Skills & Levels column, so you may need to scroll to the right to see them.

See also:

• Sorting the List of Agents
• Filtering the List of Agents