Filtering the Dashboard Display

Important

Access to metrics and their time periods is controlled by user roles defined by your administrator (role−based access). Only metrics and time periods to which you have access are displayed in the dashboard display.

You can filter the dashboard display by time period and⁄or by channel. At the top of the dashboard there is a filters toolbar.

In this example, the Time Profile (10Min, 30Min, and 8Hour) and Channel buttons (Voice, Web Chat, and E-mail) are on⁄off toggles, so you can choose to display metrics for any combination of these time periods and channels on your dashboard.