Viewing Your Team's Status

The Team Status Bar displays team performance metrics and statistics.

Important

Access to metrics is controlled by user roles defined by your administrator (role-based access). Only metrics to which you have access are displayed in the Team view.

Your team’s status displays how many agents are logged in and other state information (for example, talking, available, not ready, wrap, hold, and the number of alerts).

• Click the Statistics () icon in the Team view to display your team’s status.
• Click the Performance () icon in the Team to display performance metrics and values.