| Ligne 27 : | Ligne 27 : | ||
=== (WM) Workforce Management === | === (WM) Workforce Management === | ||
*[[Documentation:WM:AHelp:Welcome:8.5.1|Workforce Management 8.5.1 Web for Agents Help]] | *[[Documentation:WM:AHelp:Welcome:8.5.1|Workforce Management 8.5.1 Web for Agents Help]] | ||
| + | *[[Documentation:WM:AArkHelp:Welcome:8.5.2|Workforce Management 8.5.2 Agent Help]] | ||
*[[Documentation:WM:AHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Agents Help]] | *[[Documentation:WM:AHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Agents Help]] | ||
*[[Documentation:WM:SHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Supervisors Help]] | *[[Documentation:WM:SHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Supervisors Help]] | ||
Version du janvier 31, 2017 à 18:08
Sommaire
(GA) Genesys Administrator
(EZP) Genesys Pulse
(GRS) Genesys Rules System
(iWD) intelligent Workforce Distribution
(PMA) Performance Management Advisors
- PMA 8.5.1 Frontline Advisor Agent Help
- PMA 8.5.1 Frontline Advisor Manager Help
- PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help
(WM) Workforce Management
- Workforce Management 8.5.1 Web for Agents Help
- Workforce Management 8.5.2 Agent Help
- Workforce Management 8.5.2 Web for Agents Help
- Workforce Management 8.5.2 Web for Supervisors Help
(IW) Workspace Desktop Edition
(GC) Workspace Web Edition
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