| Ligne 25 : | Ligne 25 : | ||
*[[Documentation:PMA:CCAWAHelp:Welcome:8.5.1|PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help]] | *[[Documentation:PMA:CCAWAHelp:Welcome:8.5.1|PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help]] | ||
| − | *[[Documentation:PMA:FAMgr:Welcome:8.5.2|PMA 8.5.2 Frontline Advisor Manager Help | + | *[[Documentation:PMA:FAMgr:Welcome:8.5.2|PMA 8.5.2 Frontline Advisor Manager Help]] |
| − | *[[Documentation:PMA:CCAWAHelp:Welcome:8.5.2|PMA 8.5.2 Contact Center Advisor and Workforce Advisor Help | + | *[[Documentation:PMA:CCAWAHelp:Welcome:8.5.2|PMA 8.5.2 Contact Center Advisor and Workforce Advisor Help]] |
=== (WM) Workforce Management === | === (WM) Workforce Management === | ||
Version du février 26, 2018 à 17:56
Sommaire
(GA) Genesys Administrator
(EZP) Genesys Pulse
(GRS) Genesys Rules System
(iWD) intelligent Workforce Distribution
(PMA) Performance Management Advisors
- PMA 8.5.1 Frontline Advisor Agent Help
- PMA 8.5.1 Frontline Advisor Manager Help
- PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help
- PMA 8.5.2 Frontline Advisor Manager Help
- PMA 8.5.2 Contact Center Advisor and Workforce Advisor Help
(WM) Workforce Management
- Workforce Management 8.5.1 Web for Agents Help
- Workforce Management 8.5.2 Web for Agents Help - Classic
- Workforce Management 8.5.2 Web for Supervisors Help
(IW) Workspace Desktop Edition
(GC) Workspace Web Edition
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