Ligne 5 : | Ligne 5 : | ||
=== (GIM) Genesys Info Mart === | === (GIM) Genesys Info Mart === | ||
*[[Documentation:GIM:GIMManagerHelp:Welcome:8.1.4|Genesys Info Mart Manager 8.1.4 Help]] | *[[Documentation:GIM:GIMManagerHelp:Welcome:8.1.4|Genesys Info Mart Manager 8.1.4 Help]] | ||
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+ | === (EZP) Genesys Pulse === | ||
+ | *[[Documentation:EZP:User:Welcome:8.5.0|Genesys Pulse 8.5.0 Help]] | ||
+ | *[[Documentation:EZP:User:Welcome:8.5.1|Genesys Pulse 8.5.1 Help]] | ||
+ | *[[Documentation:EZP:User:Welcome:8.5.103|Genesys Pulse 8.5.103 Help]] | ||
=== (GRS) Genesys Rules System === | === (GRS) Genesys Rules System === | ||
Ligne 20 : | Ligne 25 : | ||
*[[Documentation:PMA:FAMgr:Welcome:8.5.1|PMA 8.5.1 Frontline Advisor Manager Help]] | *[[Documentation:PMA:FAMgr:Welcome:8.5.1|PMA 8.5.1 Frontline Advisor Manager Help]] | ||
*[[Documentation:PMA:CCAWAHelp:Welcome:8.5.1|PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help]] | *[[Documentation:PMA:CCAWAHelp:Welcome:8.5.1|PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help]] | ||
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=== (WM) Workforce Management === | === (WM) Workforce Management === |
Version du octobre 27, 2016 à 18:06
Sommaire
(GA) Genesys Administrator
(GIM) Genesys Info Mart
(EZP) Genesys Pulse
(GRS) Genesys Rules System
(iWD) intelligent Workforce Distribution
(PMA) Performance Management Advisors
- PMA 8.5.1 Frontline Advisor Agent Help
- PMA 8.5.1 Frontline Advisor Manager Help
- PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help
(WM) Workforce Management
- Workforce Management 8.5.1 Web for Agents Help
- Workforce Management 8.5.2 Web for Agents Help
- Workforce Management 8.5.2 Web for Supervisors Help
(IW) Workspace Desktop Edition
(GC) Workspace Web Edition
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