| Ligne 44 : | Ligne 44 : | ||
=== (WM) Workforce Management === | === (WM) Workforce Management === | ||
*[[Documentation:WM:AHelp:Welcome:8.5.1|Workforce Management 8.5.1 Web for Agents Help]] | *[[Documentation:WM:AHelp:Welcome:8.5.1|Workforce Management 8.5.1 Web for Agents Help]] | ||
| − | *[[Documentation:WM:AArkHelp:Welcome:8.5.2|Workforce Management 8.5.2 Agent Help]] - | + | *[[Documentation:WM:AArkHelp:Welcome:8.5.2|Workforce Management 8.5.2 Agent Help]] - latest |
| − | *[[Documentation:WM:AHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Agents Help]] - | + | *[[Documentation:WM:AHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Agents Classic Help]] |
| − | *[[Documentation:WM:SHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Supervisors Help]] | + | *[[Documentation:WM:SArkHelp:Welcome:8.5.2|Workforce Management 8.5.2 Supervisor Help]] - latest |
| + | *[[Documentation:WM:SHelp:Welcome:8.5.2|Workforce Management 8.5.2 Web for Supervisors Classic Help]] | ||
=== (IW) Workspace Desktop Edition === | === (IW) Workspace Desktop Edition === | ||
Version du mai 26, 2022 à 13:33
Sommaire
- 1 (GA) Genesys Administrator
- 2 (GCXI) Genesys Customer Experience Insights
- 3 (EZP) Genesys Pulse
- 4 (GRS) Genesys Rules System
- 5 (iWD) intelligent Workforce Distribution
- 6 (PMA) Performance Management Advisors
- 7 (WM) Workforce Management
- 8 (IW) Workspace Desktop Edition
- 9 (GC) Workspace Web Edition
- 10 (PSAAS) Workspace Web Edition 9
(GA) Genesys Administrator
- Genesys Administrator Extension 8.5.0 Help
- Genesys Administrator Extension 8.5.2 Help
- Genesys Administrator Extension 9.0.0 Help
(GCXI) Genesys Customer Experience Insights
(EZP) Genesys Pulse
- Genesys Pulse 8.5.0 Help
- Genesys Pulse 8.5.1 Help
- Genesys Pulse 8.5.103 Help
- Genesys Pulse 9.0.0 Help
(GRS) Genesys Rules System
(iWD) intelligent Workforce Distribution
(PMA) Performance Management Advisors
- PMA 8.5.2 Frontline Advisor Manager Help
- PMA 8.5.2 Contact Center Advisor and Workforce Advisor Help
- PMA 8.5.1 Frontline Advisor Agent Help
- PMA 8.5.1 Frontline Advisor Manager Help
- PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help
(WM) Workforce Management
- Workforce Management 8.5.1 Web for Agents Help
- Workforce Management 8.5.2 Agent Help - latest
- Workforce Management 8.5.2 Web for Agents Classic Help
- Workforce Management 8.5.2 Supervisor Help - latest
- Workforce Management 8.5.2 Web for Supervisors Classic Help
(IW) Workspace Desktop Edition
(GC) Workspace Web Edition
(PSAAS) Workspace Web Edition 9
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