Documentation

(GA) Genesys Administrator

• Genesys Administrator Extension 8.5.0 Help
• Genesys Administrator Extension 8.5.2 Help
• Genesys Administrator Extension 9.0.0 Help

(GCXI) Genesys Customer Experience Insights

• Genesys Customer Experience Insights 9.0 User's Guide

(EZP) Genesys Pulse

• Genesys Pulse 8.5.0 Help
• Genesys Pulse 8.5.1 Help
• Genesys Pulse 8.5.103 Help
• Genesys Pulse 9.0.0 Help

(GRS) Genesys Rules System

• Genesys Rules 8.5.0 Authoring Tool Help

• Genesys Rules 9.0.0 Authoring Tool Help

(iWD) intelligent Workforce Distribution

• iWD 8.5.0 Manager Help
• iWD 8.5.0 GAX Plugin Help

• iWD 9.0.0 Manager Help
• iWD 9.0.0 GAX Plugin Help
• iWD 9.0.0 Web Help

(PMA) Performance Management Advisors

• PMA 8.5.2 Frontline Advisor Manager Help
• PMA 8.5.2 Contact Center Advisor and Workforce Advisor Help

• PMA 8.5.1 Frontline Advisor Agent Help
• PMA 8.5.1 Frontline Advisor Manager Help
• PMA 8.5.1 Contact Center Advisor and Workforce Advisor Help

(WM) Workforce Management

• Workforce Management 8.5.1 Web for Agents Help
• Workforce Management 8.5.2 Web for Agents Help - Classic
• Workforce Management 8.5.2 Web for Supervisors Help

(IW) Workspace Desktop Edition

• Workspace 8.5.1 Help

(GC) Workspace Web Edition

• Workspace Web Edition 8.5.2 Help

(PSAAS) Workspace Web Edition 9

• Workspace Web Edition 9 Supervisor Help
• Workspace Web Edition 9 Agent Help