Agent Table of Contents Page

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Version du août 28, 2015 à 21:16

Welcome title: Aide de Workspace Web Edition

QuickStart title: Mise en route

Manage Myself title: Comment utiliser Workspace ?

  • Login title: Se connecter
  • Main Window title: Utiliser la vue principale de Workspace
  • Status title: Comment définir mon état Prêt ?
  • MyChannels title: Comment gérer les canaux d’interaction ?
  • Campaigns title: Comment participer à une campagne d’appels sortants ?
  • MyHistory title: Comment utiliser l’onglet Mon historique ?
  • Reports title: Rapports
  • My Statistics title: Utiliser l'onglet Mes statistiques pour voir mes KPI
  • Contact Center Statistics title: Comment afficher les statistiques de mon centre de contact ?
  • MyWorkbins title: Corbeilles
  • MyMessages title: Où puis-je lire les messages de mon administrateur ?
  • GKCWWE title: Centre de connaissances

Manage My Contacts title: Comment gérer et utiliser les informations sur le contact ?

Manage My Interactions title: Comment traiter les appels entrants et sortants et autres types d'interactions?

Help


* Use {{#topic:TopicName}} to create chapters, without no space in the TopicName.
* Use {{#topic:TopicName}} within a bullet to create topics.
* Use {{#topic:TopicName}} within a second-level bullet to create topics.
After save, click on the create link to edit the page and set up a H1 for the new topic.

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